Bruce Bet Casino - Retirada de jogador é adiada e documentos são questionados.

I've been trying to withdraw €4000 for over 4 weeks, but there's always something wrong with my documents! It's just annoying, you always get the same answers via chat and email! I paid in properly before, but nothing was said. It's just annoying! This didn't happen five years ago

Ich versuche seit uber 4wochen, 4000€ auszuzahlen, ständig stimmt was mit meinen dokumenten nicht !!! Es nervt nur noch uber den chat und Email bekommt.man auch immer nur die gleichen Antworten!! Vorher ordentlich eingezahlt ,da wird nichts gesagt . Einfach nur noch nervig !!! Das hat es noch vor fünf jahren nicht gegeben

Hello Annika85,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bruce Bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I don't know which documents were approved, you can't tell during verification!!! I usually get a message after two days saying that the documents didn't pass and that I should upload everything again after the verification has started!!

ID card

bank card

Selfie with ID

bank statements as PDF

consumer letter

Everything submitted multiple times

Ich weiss nicht welche dokumente freigegeben wurden, das kann man bei der Verifizierung nicht erkennen!!! Ich bekomme meist nach zwei Tagen eine nachricht das die dokumente nicht bestanden hätten und ich soll ,laut Verifizierungsstart alles erneut hochladen!!

Perso

Bankkarte

Selfi mit perso

Kontoauszüge als pdf

Verbeaucherbrief

Alles mehrfach eingereicht

Oh and the verification has been running since about 17.2.25

Achso und die Verifizierung lauft seit ca 17.2.25

Now it was said again that my documents had not passed!!! It was said that the documents would be checked, but never which ones might be missing or have not passed

Jetzt wurde wieder gesagt meine Dokumente hätten nicht bestanden!!!es wird gesagt das die dokumente überprüft werden,aber nie welche evtl fehlen oder nicht bestanden haben

Hello Annika85,

Would it be possible to forward the communication between you and the casino related to the case to nikolas.b@casino.guru for further review?

Awaiting your asnwer.

Regards,

Nick

Dear Annika85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.