Casinia Casino - Jogador contesta depósito feito enquanto autoexcluído.

I am a self-excluded person regarding gambling; however, I was allowed to deposit an amount that I am now disputing.

Soy una persona autoexcluida en el juego sin embargo este me dejó ingresar tal cantidad que ahora estoy reclamando.

Dear rickysamaniego,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please advise if you have requested a self-exclusion directly from Casinia Casino? 

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.

Thank you very much in advance. 

Best regards, 

Dominika

Conversations are not saved, they closed my account on their own without warning.

Las conversaciones no se quedan guardadas, ellos por su cuenta me cerraron la cuenta sin previo aviso.

Dear rickysamaniego, we cannot assist you without evidence of your self-exclusion from the casino. The self-exclusion request indicating your gambling problem is crucial for proceeding with your case.

And could I teach you self-exclusion from all types of casino?

Y podría enseñarte la autoexclusión de todo tipo de casino?

Dear rickysamaniego, you have not provided specific information regarding your self-exclusion. We need more details to proceed with your complaint.

Dear rickysamaniego,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.