Casinia Casino - Jogador enfrenta retiradas atrasadas após vitória.

Hello, on December 30, 2024, I won a Jackpot at Casino. I requested three withdrawals on the following days, each for €500 (the maximum allowed according to them). I still have more than €20,000 to withdraw, but I'm feeling uneasy because as of today, January 13, 2025, I haven't received anything yet... and they only send me canned messages. My withdrawals are still under review.

Hola el dia 30 de diciembre de 24 gane un Jackpot en casinia, puse 3 retiros los dias posteriores de 500€ cada uno, ( lo maximo posible segun ellos) me quedan mas de 20000€ por retirar pero me da mala espina a dia de hoy 13/01/25 todabia no me han ingresado nada.... y solo me envian mensajes predictados. Mis retiros siguen estando en revision.

Dear juancpb,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinia Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

If I made a withdrawal, and before that I checked the account, although today they asked me to do it again and a little later they credited the withdrawals to me, if that was the problem it had an easy solution,,,

Si realice un retiro, y antes de ello verifique la cuenta, aunque hoy me han vuelto a pedir que lo hiciera de nuevo y poco mas tarde me han ingresado los retiros, si ese era el problema tenia facil solucion,,,

Please let me know if your withdrawals continue smoothly since your last post.

Thanks in advance for your reply.

Dear juancpb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.

We’ve reopened this complaint at the request of juancpb. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion

Message from the player:

lo de 7000€ en un mes es mentira, solo se podra retirar 1500€

Dear juancpb,

• Could you please share supporting evidence regarding the frequency and amounts of your withdrawals?
• Could you please specify how much you already withdrew from the casino, how much are your pending withdrawals and how much is still left for you to withdraw from the casino?
• Share screenshots here or send the information to my email at tomas@casino.guru

Thanks in advance for your cooperation.

Dear juancpb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.