Casino Days - A retirada do jogador falhou.

Arguing is not the right expression for it ... only I've been chasing my payout since 12/23/2020. Although all the data are correctly stored and verified, the casino stated the recipient instead of my name as the recipient of the payout, and my bank returned the money to the casino due to the wrong recipient. Well, since then my money has been in the northerly, it has not been returned to my player account until today. Constantly new agent, constant new consolation, ask for your patience, we check. To top it off, I would like to rate how happy I am with the support ... If I ever get my money, it will still be my only experience with this casino.

Streiten ist nicht der richtige Ausdruck dafür ... nur renne ich seit dem 23.12.20 meiner Auszahlung hinterher. Obwohl alle Daten korrekt hinterlegt und auch verifiziert sind, wurde bei der Auszahlung seitens des Casinos statt meinen Namen als Empfänger Recipient angegeben, meine Bank hat das Geld an das Casino wegen falschen Empfänger zurück gebucht. Nun, seitdem ist mein Geld im Nirwarna, es wurde bis heute nicht meinem Spielerkonto wieder gutgeschrieben. Ständig neuer Agent, ständig neue Vertröstung, bitten um Geduld, wir prüfen. Zur Krönung heute noch, ich möchte doch bewerten, wie zufrieden ich mit dem Support bin .... Falls ich mein Geld jemals erhalten werde, wird das dennoch meine einzige Erfahrung mit diesem Casino sein.

Dear Catharina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and forward me all the relevant communication between you and the casino? My email address is kristina.s@casino.guru.

Additionally, I would like to emphasize, that investigation of lost funds is a complicated and time-consuming process, therefore it might take some time until the casino finds out what exactly happened with your withdrawal.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Catharina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.