Casino Midas - Jogador pede reembolso após violação de conta.

Hello, I want to report Casinomidas for an infraction committed against me for allowing me to open a gambling account, since I am a person registered in the General Registry of Prohibitions of Access to Gambling since 2018, and no casino has the permission for a person registered in the General Registry of Prohibitions of Access to Gambling to have access to a gambling account, which Casinomidas has allowed me to open an account, I want Casinomidas to return all the money deposited, I hope this is resolved amicably, on the contrary I will file a complaint with the civil guard and before a judge. I am willing to do and go as far as necessary to get the money deposited back, unless the casino wants to solve this problem amicably

Hola,quiero denunciar al Casinomidas por una infracción cometida hacia mi persona por permitir abrir una cuenta de juego, ya que soy una persona inscrita en el Registro General de Interdicciones de Acceso al Juego desde 2018,y ningun casino tiene el permiso que una persona inscrita en el Registro General de Interdicciones de Acceso al Juego tenga acceso a una cuenta de juego, cosa que el Casinomidas ha permitido que yo abra un cuenta, quiero que Casinomidas me devuelva todo el dinero depositado, espero que estoy se arreglé por vía amistosa al contrario pondré una denuncia ante guardia civil y ante un juez. Estoy dispuesto hacer y llegar hasta donde haga falta para que se me devuelva el dinero depositado, a no ser que el casino quiere solucionar este problema por vía amistosa

Dear danmariansandu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that the Registro General de Interdicciones de Acceso al Juego scheme is mandatory for operators licensed in Spain exclusively. Operators licensed under different licensors don't fall under the scheme.

If you want to be protected from further gambling in an online casino not participating in the Registro General de Interdicciones de Acceso al Juego, you'll need to request a permanent self-exclusion due to gambling problems in an online casino where you have an open account. If you inform online casinos of your gambling problem and the casino fails to protect you, we may assist you in requesting a refund.

Please allow me to ask you a few questions, so I can better understand the situation.

Have you informed Casino Midas of your gambling problems?

Has the casino blocked your account as a result?

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Dominika

Hello, even though Casinomidas has another license, it is acting in Spain as if it had a license in Spain, so it has committed an infraction against me. I sent an email to my account manager to tell him that I am registered in the General Registry of Access Prohibitions to Gambling. As soon as he saw my email, he closed my account, but too late for the losses I have in that casino. It is a shame. I have tried to open an account in other casinos and as a result of my ban, no casino has allowed me to open an account except Casinomidas. They were not interested in closing my account with them since I deposited a lot of money.

Hola,aun que el Casinomidas tiene otra licencia esta actuando en España ,como si tuviera licencia en España, entonces ha cometido una infracción hacia mi persona, le mandé un email a mi gerente de cuenta para decirle que estoy inscrito en el Registro General de Interdicciones de Acceso al Juego, en cuanto vio mi email me cerró la cuenta, pero demasiado tarde para las pérdidas que tengo en ese casino. Es una vergüenza,he intentado abrir cuenta en otros casinos y como resultado de mi interdiccion ningún casino ha permitido abrir una cuenta excepto Casinomidas, no le interesaban en cerrarme la cuenta con ellos dado que depositaba muchísimo dinero

Dear danmariansandu, we believe the casino should offer a mechanism of self-exclusion due to gambling problems. Once you inform the casino of your gambling problems the casino should act to protect you from further play by disabling your account. According to your description of events, the casino acted accordingly after you informed them you needed protection.

Regrettably, at Casino.Guru, we do not pursue cases where a refund is requested due to a casino missing a particular license. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casino database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules.

In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino.

Unfortunately, based on the information received thus far, we will not proceed further with this case. I sincerely apologize that we couldn't offer more assistance in this matter.

Please consider taking advantage of the following resources related to responsible gambling:

If you have accounts open in any other online casino not covered by the Registro General de Interdicciones de Acceso al Juego I would like to call your attention to our Self-Exclusion Assistance Tool

https://casino.guru/global-self-exclusion-initiative/assistance-tool

This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here

https://casino.guru/global-self-exclusion-initiative

and about BetBlocker here

https://betblocker.org/

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link

https://casino.guru/problem-gambling-help-centers

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.