Cazeus Casino - A retirada do jogador é significativamente atrasada.

My complaint

Why does a withdrawal at Cazeus Casino take so long?

It's about 1500€

Imagine my winnings are 50000€

With a daily withdrawal of €500, it takes months to receive your money, if you get it at all

Mein Beschwerde

Warum dauert eine Auszahlung bei Cazeus Casino so ewig lange?

Es geht um 1500€

Man stelle sich vor mein Gewinn sind 50000€

Bei täglich 500€ Abhebung brauch man Monate um sein Geld zu erhalten, wenn an es überhaupt bekommt

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested your withdrawal(s)?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

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Hello!

5.9.2025- 500€

6.9.2025- 500€

7.9.2025- 500€

Hallo!

5.9.2025- 500€

6.9.2025- 500€

7.9.2025- 500€

Have not yet requested a withdrawal

Habe noch keine Abhebung beantragt

I have not previously initiated any successful withdrawals from you.

But I have already made successful withdrawals from other casinos.

I received my winnings in 2-3 days.

So the fact that 14 days is normal for a transfer is not true at all these days.

MFG

Erfolgreiche Abhebungen habe ich bei Ihnen vorher nicht veranlasst.

Aber bei anderen Casinos habe ich erfolgreiche Abhebungen schon veranlasst.

Habe da in 2-3Tagen meinen Gewinn erhalten.

Also das 14 Tage normal ist für eine Überweisung stimmt nicht in der heutigen Zeit schon überhaupt nicht.

MFG

Waiting for money for weeks is ridiculous

Wochenlang auf Geld warten lächerlich

Great, no money there

This is the last club

Super kein Geld da

Das ist der letzte Verein

Waiting for money for weeks is a disgrace, you should take other steps

Wochenlang auf Geld zu warten ist eine Frechheit man sollte andere Schritte unternehmen

Deposits are always possible

Only when paying out nothing works

Fraud across the board

Einzahlungen geht immer

Nur bei Auszahlung geht nichts

Betrug auf der ganzen Linie

New info:

Payout: 3-5 days processing after withdrawal date.

Payout: 3-5 days

First withdrawal from 5.9.2025 -500€ should be in my account

Neue Info:

Auszahlung: Nach Abhebungsdatum 3-5Tage Bearbeitung.

Auszahlung : 3-5Tagen

Erste Abhebung vom 5.9.2025 -500€ müsste auf meinem Konto sein

Dear VWPolo20,

We are sorry to hear about for your experience.   

We would like to inform you that we are currently investigating this matter in response to your concerns.

We will make every effort to assist you with your pending withdrawal and will provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Best regards,  

Cazeus team.

The total amount has been transferred

Thanks

Der Gesamte Betrag wurde überwiesen

Danke

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear VWPolo20,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina