Chipstars Casino - A retirada do jogador está atrasada.

Hello, I would like to lodge a complaint about Chipstars casino. I have been insisting on withdrawing my winnings, my account is fully verified and I have made previous withdrawals without any issue. However, this last withdrawal I made has been "frozen". I was told that the financial department was sick and they couldn't make the payment -- this is what they keep telling me each time I go into their live chat. Two days ago, I was told that my account would be resolved yesterday. Today, on 08.12.2023, I tried to log into my account to check if it has been resolved, but I was unable to log in. I consulted their live chat and they gave me the same excuse as always, saying that they will contact me via email. But they never do, I never receive an email explaining the situation. I would like to know what is happening with my account, if someone could explain and if I could retrieve my winnings.

Hola, quiero poner mi queja con el casino chipstars ya que vengo insistiendo con el retiro de mis ganancias, mi cuenta esta totalmente verificada ya realice retiros anteriores sin ningún problema pero este ultimo retiro que realice se congelo me dicen que el departamento financiero estaban enfermos y que no podían realizar el pago eso me decían cada vez que entraba en su chat en vivo, hace dos días me dijeron que mi cuenta se iba a resolver el día de ayer y justo el día de hoy 08.12.2023 iba a entrar para ver que si se ha resuelto pero ya no pude ingresar a mi cuenta entonces consulto con su chat en vivo y me dicen lo mismo de siempre que se contactaran conmigo por correo, pero nunca lo hacen nunca me llega un correo explicando la situación, por favor quisiera saber que sucede con mi cuenta y si pudieran dar una explicación y poder recuperar mis ganancias.

Dear NEFIN07,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Chipstars Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player of the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of bonuses? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have been using the casino since November 6, 2023 and I did not use any casino bonuses, the balance was betting profits, please help me with this situation, thank you!

llevo usando el casino desde el 06 de noviembre 2023 y no utilice ningun bono del casino el saldo fue ganancias de apuestas, porfavor ayudenme con esta situación gracias!

Can you close the case, the funds have already arrived, I didn't realize the situation, thank you very much!

pueden cerrar el caso ya me llegaron los fondos no me percate de la situación muchas gracias!

Dear NEFIN07,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru