Coins.Game Casino - Jogador alega que cassino oferece termos de bônus enganosos.

The casino offers a welcome bonus with free spins without deposit, after finishing the free spins you keep the value and it would only be released with a deposit of 20$, after making the deposit you are told that you have to do a rollover of 20x the value of the free spins before you can USE the bonus, first time I see something like this, always you make the deposit, the bonus is released then you do the rollover to be available for withdrawal

in other words: SCAM, stay away from this casino, not to mention that the slots are totally rigged

O casino oferece um bonus de boas vindas com rodadas gratis sem deposito, após terminar as rodadas gratis voce fica com o valor e só seria liberado com um deposito de 20$, após fazer o deposito é dito que voce tem que fazer um rollover de 20x o valor das rodadas gratis antes de poder UTILIZAR o bonus, primeira vez que vejo algo assim, sempre voce faz o deposito, o bonus é liberado dai você faz o rollover para ficar disponivel para saque

traduzindo: SCAM, fiquem longe desse cassino, sem contar que os slots sao totalmente rigged

Dear kauedionisio,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. We regret to inform you that we are unable to compel casinos to change their bonus policy to match your wishes. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply. It is important to note that casinos are not obligated to offer any benefits to their players and have free hands in designing conditions that are applied. While we understand the importance of keeping customers by offering bonuses, we do not intervene in matters like this unless the rules are completely unfair.

Regarding the claims about rigged games, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):

https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. 

Please let me know if there is anything else I can assist you with, or if this complaint may be closed.

Thank you for your understanding.

Best regards,

Kristina

Just a warning for new players, I've already given up on receiving this bonus amount, but thanks for your attention!

Só um alerta para novos players mesmo, ja desisti de receber essa quantia do bonus, mas obrigado pela atenção!

Thank you for your reply, kauedionisio. Alright, I understand. I will now close this complaint as no further assistance is required. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.