CrownPlay Casino - A retirada do jogador foi adiada.

I have made two withdrawals, 400€ on 1/06 and 500€ on 3/06 respectively. I won playing with real money, not any bonuses, yet the casino keeps asking me to be patient, claiming there's a delay in processing my withdrawal. I keep receiving the same response. I need this money, and I believe it's unfair to have to wait this long!

Έχω κάνει δύο αναλήψεις από 1/06 400 € και 3/06 500€ αντίστοιχα, έχω κερδίσει παίζοντας με πραγματικά χρήματα και όχι κάποιο μπόνους, το καζίνο μου ζητάει συνεχώς να κάνω υπομονή και ότι υπάρχει καθυστέρηση στην επεξεργασία της ανάληψης μου συνέχεια την ίδια απάντηση,εγώ όμως χρειάζομαι τα χρήματα αυτά και θεωρώ ότι είναι άδικο να περιμένω τόσο !

Dear iwannakarakaxi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Dear iwannakarakaxi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.