Crypto Loko Casino - Os ganhos do jogador foram confiscados devido a restrições regionais.

I'm from Argentina. The casino sent me a Gmail message saying I have a no-deposit bonus available with a 40x wagering requirement. I managed to wager the bonus, and now the "Crypto Loco" casino says my bonus winnings aren't valid in my region, even though the bonus itself is available there. It's confusing.

Do you think that's fair?

Another thing, the first time I contacted the chat to get information on withdrawing my winnings, they told me I had to deposit $10 to be able to withdraw, the second time I contacted them, they told me I had to bet at least $5, and the third time I contacted them, they told me what I mentioned at the beginning.

Do you think that's fair?

Now I know where NOT to put my money!!!

soy de Argentina, el casino me envía por Gmail que tengo un bono de dinero sin depósito disponible, con un requisito de apuesta x40, logré WAGEAR el bono y ahora el casino "crypto loco" dice que mis ganancias del bono no son validas por la región en donde vivo, pero el bono que me envían, si está disponible en la región donde vivo. es algo confuso.

¿para usted eso es justo?

otra cosa, la primera vez que me contacto con el chat para obtener información para retirar mis ganancias, me dicen que debo depositar 10usd para poder retirar, la segundo vez que me contacto, me dicen que tengo que apostar al menos 5usd y la tercera vez que me contacto, me dicen eso que cuento al principio.

¿para usted eso es justo?

ahora ya se dónde NO poner mí dinero!!!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Crypto Loko Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Are you a new player in this casino? Could you please forward the bonus offer to my email tomas@casino.guru, for review?
• Do i inderstand correctly that the casino withheld or confiscated your winnings from the bonus?
• Could you also share with me the communication between you and the casino support you refer to in your post?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

The casino does not have a transcript in the chat.

el casino no tiene transcripción en el chat

The casino tells me my winnings are invalid because of the country where I live.

el casino me dice que mis ganancias no son validas, por el país donde vivo

The casino stated, "Just because we accept your bonus doesn't mean your winnings are valid."

el casino, " que nosotros te aceptemos un bono, no quiere decir que tus ganancias sean válidas"

Hello Ernst46,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your reply.

Since when are you a player in the casino?

Was your country filled out in your player's profile before you activated the bonus?

Please let me know.

Dear Ernst46,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru