Donbet Casino - Os ganhos do jogador estão sob análise.

Hello, on July 30th I was playing at my casino provider Don Bet and got a winning picture, but unfortunately the system crashed. Luckily, I took a screenshot and my problem...

I also described the situation to Donbet, and since then it has been under review.

Hallo am 30.7 hatte ich bei meinem casino anbieter don bet gespielt und ein gewinn bild bekommen jedoch leider kam ein systemabsurz gut war aber das ich ein screenshot gemacht habe und mein problem

auch donbet geschildert habe seit dem liegt es in prüfung

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Denis22nrw1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, you can see a different result on your screen than on the casino server. If two different results exist, the correct one is the one on the casino server.

Please allow me to ask you a few questions so I can understand the whole situation completely.

• Do I understand correctly that you only experienced this once with one specific game and bet?
• Has this bet been recorded in your game history?

Thank you very much in advance for your reply.

Best regards,

Kristina