Drip Casino - O jogador afirma que o seu pagamento foi atrasado.

On May 13th, I requested two withdrawals of €1,000 and €2,000.

According to my bank, both payments were rejected because they originated from an online casino. To date, however, the amounts have neither been credited back to my player account nor paid out again via an alternative withdrawal method.

I contacted support on Monday and was assured that the issue would be addressed. After receiving no further response, I sent an additional email on Wednesday, which has also been ignored to this day.

I haven't received any updates since then. Additionally, the live chat has been unavailable to me since yesterday.

I demand a swift resolution to the problem, either by crediting my player account again or by providing an alternative payout method.

The total outstanding amount is €3,000.

My screenshot shows the two withdrawals. The €1000 was back in my player account days later, and I was supposed to withdraw it again because it was a "technical error." I did that, but my bank rejected it. The €2000 is still listed as "completed," even though my bank also rejected it. It hasn't been credited to my account to this day. Nothing has happened since Monday.

Am 13.05. habe ich zwei Auszahlungen über 1.000 € und 2.000 € beantragt.

Laut meiner Bank wurden beide Zahlungen abgelehnt, da sie von einem Online-Casino stammen. Bis heute wurden die Beträge jedoch weder meinem Spielerkonto wieder gutgeschrieben noch über eine alternative Auszahlungsmethode erneut ausgezahlt.

Ich habe bereits am Montag den Support kontaktiert und mir wurde zugesagt, dass sich darum gekümmert wird. Nachdem ich keine weitere Rückmeldung erhalten habe, habe ich zusätzlich am Mittwoch eine E-Mail geschrieben, die ebenfalls bis heute ignoriert wurde.

Seitdem habe ich keinerlei Update mehr erhalten. Zusätzlich ist der Live-Chat seit gestern für mich nicht mehr erreichbar.

Ich fordere eine schnelle Lösung des Problems, entweder durch erneute Gutschrift auf mein Spielerkonto oder durch eine alternative Auszahlungsmethode.

Insgesamt handelt es sich um einen offenen Betrag von 3.000 €.

Auf meinem Screenshot sieht man die 2 Auszahlungen, die 1000€ waren Tage später wieder auf meinem spielerkonto die sollte ich dann nochmal auszahlen da es ein „technischer Fehler" war. Habe ich auch gemacht. Meine Bank lehnte es aber ab. Die 2000€ stehen da aber als „fertig" obwohl diese auch von meiner Bank abgelehnt wurden. Diese wurden mir bis heute nicht gut geschrieben im Konto. Es passiert einfach nichts mehr seit Montag.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Shellybaby,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, no. It doesn't take 14 days for the money to arrive. In my case, it didn't either, because the money arrived a long time ago. It was rejected by my bank six days ago, on Monday. I spoke with my bank representative. The money arrived but was rejected. And the casino is simply keeping the money; it's already back in their possession.

Hallo, nein. Es dauert keine 14 Tage bis das Geld bei einem ankommt. In meinem Fall nämlich auch nicht, denn das Geld kam ja längst bei mir an es wurde vor 6 Tagen also am Montag ja schon abgelehnt von meiner Bank. Ich habe ja mit meiner Bankbeamten gesprochen. Das Geld kam längst an, wurde aber abgelehnt. Und das Casino behält das Geld jetzt einfach es ist ja längst wieder bei denen zurück.

Today is Sunday, May 24th, and I still haven't received a response from the casino. No proposed solution, nothing, not even an answer.

Heute ist Sonntag, der 24.05. und ich habe noch immer keine Antwort von dem Casino erhalten. Kein Lösungsvorschlag nichts, nicht mal eine Antwort

I reached customer support yesterday. They claim to have been waiting for a response from the payment provider or third-party vendor for 11 days. I sent a total of three emails to drip: Thursday, May 21st, Friday, May 22nd, and yesterday. I haven't received a single reply, not even today. For 11 days, they've been stalling me in the chat, telling me to just wait. Nothing is happening.

Habe den Chat gestern erreicht. Es wird angeblich seit 11 Tagen auf eine Antwort vom zahlungsdienstleister bzw Drittanbieter gewartet. Ich hab insgesamt 3 Emails geschrieben an drip, Donnerstag der 21.05., Freitag der 22. und gestern. Ich hab keine einzige Antwort erhalten, bis heute nicht. Im Chat werde ich seit 11 Tagen hingehalten ich solle einfach warten. Es passiert garnichts.

Dear Shellybaby,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, there's nothing new. No answers, nothing. I would be very grateful if you could help me.

Nein, es gibt nichts Neues. Keine Antworten nichts. Ich wäre sehr dankbar wenn sie mir helfen könnten

I can't even access the website anymore. I played there for years. I'm completely speechless at what's being done to me.

mittlerweile kann ich die Webseite nicht mal mehr besuchen. Habe jahrelang dort gespielt. Bin total sprachlos was hier mit mir abgezogen wird.

Could someone else please take over my case while "Karla" is on vacation? I'm stuck here and can't access my money.

Kann dann bitte jemand anderes mein Fall übernehmen wenn „Karla" im Urlaub ist ? Ich sitze doch hier und komme nicht an mein Geld

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Shellybaby,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla