DuckyLuck Casino - A retirada do jogador está atrasada.

Same as many others. If you can immediately accept a deposit from a debit card, you should be able to send the withdrawal payment back into the same acct..I have sent required documents 3x and nothing at all regarding my payment from them. Very half- assed organization and I need my money.I will continue with emails and contact page until i have my $160 and will never play on this site or refer it to anyone.

Hello WTFNOmoney,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with DuckyLuck Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Ive never heard anything back from anyone. Was told 3 days and its now been 16 days. I sent photo driver license which is expired so i sent the paper license in, i have 90 days to get photo taken. I took photo of myself holding my license, electric bill statement, front and back of debit card.

Thank you for your help. I wont be playing anymore casino games.

Have a great day!

Hello WTFNOmoney,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Dear WTFNOmoney,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.