Fairspin Casino - O jogador ainda não recebeu os seus prémios.

Hello dear Casino Guru team

I have big problems with Fairspin Casino.

Actually, I really enjoyed playing at this casino.

After a few deposits by credit card I was able to win something.

However, that is where the torture begins.

I'm verified, no problem.

Unfortunately, every single withdrawal request is rejected. The support doesn't help, says I have to pay out to the credit card, then again to the bank account, then the Iban has to be written without gaps, then again only to the credit card.

Please help me, unfortunately I can't get any further on my own.

Hallo liebes Casino Guru Team

Ich habe grosse Probleme mit dem Fairspin Casino.

Eigentlich habe ich sehr gerne in diesem Casino gespielt.

Nach einigen Einzahlungen per Kreditkarte konnte ich etwas gewinnen.

Da beginnt allerdings die Tortur.

Ich bin verifiziert, alles kein Problem.

Leider wird jede einzelne Auszahlungsanfrage abgelehnt. Der Support hilft nicht weiter, sagt ich müsse auf die Kreditkarte auszahlen, dann wiederum uf das Bankkonto, dann muss die Iban ohne Lücken geschrieben werden, dann wieder nur auf die Kreditkarte.

Bitte helfen sie mir, ich komme alleine leider nicht weiter.

Dear Xestery,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Here I upload a list of rejected requests

Hier lade ich noch eine Liste der abgelehnten Anfragen hoch

Dear, Xestery!

Your withdrawals were rejected because you requested them with the wrong method

Now everything is correct

Please expect for your winnings in the nearest time

Thank you for your request

Hello Fairspin team

Thanks for the answer. However, I had already paid out beforehand on exactly this card and it was rejected.

I hope, however, that it finally works and I'm looking forward to the profits.

Hallo Fairspin Team

Danke für die Antwort. Ich hatte jedoch schon vorher versicht auf genau diese Karte auszuzahlen und da wurde es abgelehnt.

Ich hoffe jedoch nun klappt es endlich und ich freue mich auf die Gewinne.

Unfortunately, I still haven't received my funds.

Leider habe ich meine Gelder immernoch nicht erhalten.

Hello, now I have received the money in full.

Thanks a lot for this.

Hallo, nun habe ich das Geld vollumfänglich erhalten.

Vielen Dank dafür.

Awesome news, Xestery. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.