Fairspin Casino - Os ganhos do jogador são confiscados após o banimento da conta.

Casino email

Hello,

Thank you for your messages.

As previously stated, our Security department has discovered that you exploited a technical vulnerability in our platform to gain a material advantage, which violates our rules.

In addition, we would like to address a separate issue.

You created multiple accounts, which is a strict violation of the platform's Terms and Conditions that you agreed to upon registration.

These actions have resulted in your ban and no refunds will be issued.

We value fairness and transparency, and this decision is final.

My answer

I insist on point 1

The promotion from the agt provider that gives away 10 free spins every week is verified and played

Second, with that balance, the player continued playing, meaning he never violated any of the terms and conditions, since it is not a deposit bonus or anything like that, it is an offer from the provider.

Third, this is my only account, so I verified it and you approved it. (ID verification approved and deposit made)

I demand my money back. I demand that I be reimbursed for the money I earned fairly. Otherwise, I will insist on saying that they are scammers.

(I attach all the evidence) And if you don't give me a solution, this will be nothing. It's the money I earned and you are stealing it from me.

Email de casino

Hola,

Gracias por sus mensajes.

Como se indicó anteriormente, nuestro departamento de Seguridad descubrió que usted explotó una vulnerabilidad técnica en nuestra plataforma para obtener una ventaja material, lo cual viola nuestras reglas.

Además, nos gustaría abordar una cuestión aparte.

Creaste varias cuentas, lo cual constituye una violación estricta de los Términos y Condiciones de la plataforma que aceptaste al registrarte.

Estas acciones han provocado su prohibición y no se emitirán reembolsos.

Valoramos la equidad y la transparencia, y esta decisión es definitiva.

Mi respuesta

Insisto punto 1

La promoción del proveedor agt que regala 10 giros gratis todas la semanas es verifica y se jugó

Segundo con ese saldo se siguió jugando es decir nunca infringió ninguna norma de los términos y condiciones ya que no es un bono de deposito ni nada por el estilo es una oferta del proveedor .

Tercero esta es mi única cuenta por algo la verifique y ustedes la aprobaron .( Verificación de identidad aprobada y depósito realizado )

Exijo mi dinero exijo que me reembolsen el dinero que gane limpiamente . Sino insistiré en decir que son unos estafadores .

( Adjunto todas las pruebas ) Y esto si no me dan solución no quedará en nada es el dinero que gane y ustedes me lo están robando

Dear elisanavarro04,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please confirm that you have passed the KYC verification?

Has the casino indicated the exploitation of a technical vulnerability in their platform to gain a material advantage?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

I have sent all the answers to your questions to the email you gave me and if you want, I can send all the evidence I have here because I really want to continue working at the casino and also to be paid the money I won legally.

Le he enviado todas las respuestas de sus preguntas a su correo el cual me dio y si quiere envío aquí todas las pruebas que tengo porque de verdad quiero seguir en el casino y además que me paguen el dinero ganado legalmente

I'm attaching pictures of the tests here and please reply to the email I sent you because you asked me for quite a few things and I've already done everything.

Adjunto imágenes aquí de pruebas y por favor responde el correo que te envié porque me pediste bastantes cosas y ya lo hice todo

I WILL REPLY TO YOU HERE TOO BECAUSE I NEED TO FIX THIS AS SOON AS POSSIBLE Please Help.

Is there a chance that someone in your household or using the same IP address has also created an account at this casino?

No one. But me, I created my account.

Could you confirm that you have passed the KYC verification?

Claro verified my account and also made the deposit to the account to which I withdrew my funds

Has the casino reported exploiting a technical vulnerability in its platform to gain a material advantage?

That is a lie since the provider AGT has a weekly promotion that gives 10 free spins at the beginning of the week on games determined by them. And so you can climb up to 24 weekly spins. Also, if you do not complete the requirements, they do not let you continue with the promotion. What do I mean? For example, you win 1 USD and they ask you to play 4 USD to advance to the next day. With the 10 spins I won and then I played with other providers apart from AGT and everything was fine. For the next day, the evidence is demonstrated by the attached images.

Could you share your communication with the casino? Send me emails or chat transcripts to my email address. , or post screenshots here.

I don't have the chats because I couldn't log in. But I have the emails, if they're helpful, that would be great.

.

I await the solution, please. I want my account open and also to be able to withdraw freely as I should, since I complied with everything that was requested of me in order to make my desired withdrawal.

TE RESPONDERE AQUI TAMBIEN PORQUE NECESITO SOLUCIONAR ESTO LO ANTES POSIBLE Porfavor Ayuda .

¿Existe la posibilidad de que alguien de su hogar o que utilice la misma dirección IP también haya creado una cuenta en este casino?

Nadie . Más que yo he creado mi cuenta

¿Podrías confirmar que has pasado la verificación KYC?

Claro verifique mi cuenta y además hice el depósito la cuenta a la cual retire mis fondos

¿El casino ha indicado la explotación de una vulnerabilidad técnica en su plataforma para obtener una ventaja material?

Eso es una mentira ya que el proveedor AGT tiene una promoción que semanalmente todos los inicios de semana da 10 giros gratis en juegos determinados por ellos . Y así puedes ir escalando hasta 24 giros semanal como también si no completas los requisitos no te dejan seguir con la promoción, a qué me refiero por ejemplo ganas 1 usd y ellos te piden que debes jugar 4 usd para avanzar al siguiente día . Con los 10 giros gane y luego jugué en otros proveedores aparte de agt que ya estaba todo bien. Para el siguiente día las pruebas lo demuestran las imágenes adjuntadas .

¿Podrías compartir tu comunicación con el casino? Envíame correos electrónicos o transcripciones de chat a mi correo electrónico. dominika.l@casino.guru , o publique capturas de pantalla aquí.

No tengo los chat ya que no pudo ingresar a la cuenta . Pero tengo los correos si te sirven sería genial

.

Espero la solución por favor quiero mi cuenta abierta y además poder retirar como se debe libremente ya que cumplí con todo lo que me solicitaron para poder hacer mi retiro deseado .

Dear elisanavarro04, is it possible that you used this bonus simultaneously at two casinos as you mentioned switching from 1win Casino?

Could you please share any terms and conditions related to this bonus that you may have received?

Do you know anyone who has an account at this casino?

Is there any chance that you’ve had another account at this casino?

Did you use a VPN?

Take your luck to the next level with our Lucky Spins promotion! Starting this Monday and running for seven consecutive days, you can get Lucky Spins every day, and the best part is that the number of spins increases each day!

To kick things off, we're offering you Lucky Spins for free on the first day. But, from the second day onwards, you'll need to play wager X3 of the previous day's Lucky Spins to earn the next set.

To get your next Lucky Spins, all you have to do is play a wager of 810 CLP. And remember, one Lucky Spin equals 20 CLP, so the more you play, the more you can earn.

Don't miss your chance to get lucky every day with our Lucky Spins promotion

Como dije antes me cambié de 1win a fairspin porque me lo recomendaron y que pagaba rápidamente algo que no ha ocurrido

Le respondo nuevamente no tengo ninguna otra cuenta y no uso vpn que lo tuve que buscar para averiguar qué significaba y no uso eso

Jugué directamente de mi cuenta creada en fairspin

And I mentioned that I changed casinos, not that I was still at 1win simultaneously, so it has nothing to do with it.

To clarify your question, it's not a bonus, it's free spins from the provider AGT that are given out every week.

No one has an account in my home but me.

And please help me because the money has been withdrawn cleanly and the casino is shamelessly robbing me without using any of their welcome bonuses.

Y mencioné que cambie de casino no que seguía en 1win en simultáneo así que no tiene nada que ver .

Para aclarar tu pregunta . No es ningún bono son giros gratis del proveedor AGT que da todas las semanas

Nadie tiene cuenta en mi hogar más que yo

Y por favor ayudame ya que el dinero lo ha e limpiamente y el casino me está robando descaradamente sin ocupar ningún bono de ellos de bienvenida .

Thank you very much, elisanavarro04, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, elisanavarro04! Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem. I would like to invite the casino to give them a chance to explain their side of the situation. In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

Of course I can send all the information again, but I would like to know why I have to do all this again if the evidence and proof are already in the conversation?

Claro puedo enviar todo de nuevo la información pero quisiera saber porque debo hacer todo esto nuevamente si ya están las evidencias y pruebas en la conversación ?

elisanavarro04, do not worry, this message is for the casino. There may be troubles with translating my messages for you language so it can be mixed up a little bit.

Dear Pavel,

We really appreciate your invitation and are always ready to take part in every situation to resolve it correctly! 

Our Team wants to state that Fairspin will never take action in any situation if that is not required.

Such action as blocking of account is already a serious step and can be used only with confirmed violation. 

We have sent you an email with more details about this specific situation and we are absolutely sure it can be successfully resolved with the CasinoGuru Team. 

Respectfully,

Fairspin  

So how do we proceed to solve the problem as soon as possible? I need my money urgently.

Entonces cómo procedemos para resolver el problema lo antes posible necesito mi dinero urgente

Hello, elisanavarro04,

I have requested the further proof of your breach from the casino and now we wait for it. Thank you for your patience!

I'm sure I haven't broken any rules and that they just don't want to pay me because I made money with little money deposited, and that would really be a scam. Imagine all the time they have me here waiting for them to pay me my money, but when I deposited, they didn't make any problem, so they want to scam me, just like that, and I'll get bored of complaining.

Tengo la seguridad de que no he infringido ninguna regla y que solo no me quieren pagar porque gane dinero con poco lo que deposite y eso sería una estafa realmente . Imagínense todo el tiempo que me tienen aquí esperando que me paguen mi dinero pero al momento de yo depositar no hicieron ningún problema entonces me quieren estafar así de simple y que yo me aburra de reclamar

elisanavarro04, how many accounts exactly have you created to receive free spins?

No more accounts and I did not receive free spins from the casino but from the provider for the promotion they have

Ninguna cuenta más y no recibí giros gratis del casino sino del proveedor por la promoción que tiene

I already told you that I haven't created any more accounts for some reason. I checked my account and made the deposit as it should be, and after winning, they blocked my account when I was about to withdraw my money.

Ya les dije no he creado ninguna cuenta más por algo verifique mi cuenta y realice el depósito como corresponde y luego de ganar me bloquean mi cuenta al momento de retirar mi dinero

Well, unfortunately, the casino has provided us with evidence which shows that you have around 20 accounts, which is a little bit too much even for a standard case of multiple accounting. Abuse of any promotions in such a way is very unfair towards the casino and we have the same stance. Therefore, I must reject your complaint.