FamBet Casino - A conta do jogador está bloqueada e os fundos estão retidos.

Hello, I bet on FAMBET CASINO, and my account has been blocked and is under analysis, after 2 months I'm trying to withdraw but they don't want to pay me, twice they made or withdrawal Manual and canceled and gave no explanation, from my Last email was not sent to you, in the in vivo chat with support they said or that the withdrawal would be processed, but so far I have received nothing, can anyone help me?

Olá, apostei no FAMBET CASINO, e minha conta foi bloqueada e está em análise, depois de 2 meses que estou tentando sacar mas não estão querendo me pagar, por duas vezes fizeram ou saque Manual e cancelaram e não deram explicação, do meu O último e-mail não foi enviado para você, no chat in vivo com o suporte falaram ou que o saque seria processado, mas até agora de receber nada, alguém pode me ajudar?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FamBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas, thanks for replying. I must have played for 1 or 2 months at the casino, I didn't play with bonuses either, and I found out that my account was blocked when I went to access it. I looked through my emails and noticed that I made a withdrawal in September and it was paid out on October 2nd, but the following withdrawals have not been paid out. I'll send you my conversation with the casino.

Olá Tomas, obrigado por responder. Eu deve ter jogado por 1 ou 2 messes no casino, também não joguei com bônus, e descobri que minha conta estaria bloqueada quando fui acessar a mesma. Olhei aqui nos e-mails, notei que fiz um saque em Setembro e o mesmo foi pago dia 2 de Outubro, já os saques seguintes não foram pagos. Estarei mandando minha conversa com o Casino para seu e-mail.

Thanks for your reply

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• When was the last time the casino processed any payout successfully to you?

Please let me know.