FEZbet Casino - O pedido de autoexclusão do jogador foi ignorado.

I had asked several times to block my account, but unfortunately my request was ignored until today and I can continue to play normally, which is a problem because I am addicted to gambling and have lost all my money as a result.

mfg

Ich hatte mehrmals gebeten gehabt mich zu sperren leider wurde bis heute meien anfrage ignoriert und ich kann normal weiter spielen was ein Problem darstellt da ich spielsüchtig bin und dadurch mein ganzes Geld verloren habe

mfg

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino's Responsible Gambling section and I found this:

Self-exclusion request: you can contact Support Service Team via e-mail: support@fezbet.com, and we will close your account within next 24 hours. It's the player's responsibility to notify our Website of any other accounts the player might have and promise not to open any other accounts. Our Website will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. Our Website cannot be held accountable for potential losses on other accounts;

I shared instructions with you on how to properly request self-exclusion five months ago in your last complaint.

• Could you please confirm that you followed my instructions when requesting the self-exclusion? Please forward your request(s) to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear RitherScope,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru