Fortunica Casino - O levantamento dos prémios dos jogadores está atrasado.

Hi i have tried withdrawing 3 times and wait for 5 days and send multiple aiils with no reply and chat suport keeep saying it should be 48 hours and im telling them its been 120 hours and then they cut me off and say they dont know its to tecknikle for them and then instantly comes up rejected and they say have to wait till there ready to process could be 5 mins or could be over 5 days but no longer than 48 hours

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Om as after 5 days when they said 2.days max.as i. Varified they say its rejected but they dont tell you you haveto guess and when i finaly got i touch as they screen all emails funds just pop back into acount and they say they don know anything about it it as its techknical and they change whatt they say and continous lies

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

They have asked for document i sent .days ago and they said they only saw them and submitted for review so another 2 days to review and i haveto re submitt withdtawal so another 5 days ! They did say withdrawals to mmembers isnt a priority there they focusss on getting funds of mbers and its like they do anything not to payout

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Its been 8 weeks now and they dont even give info on the matter it it corrupt as they tell me to sibmit another withfrawal and they say the third party payment group is the people in charge and they cant say who they are they dont have a phone number and suport workers dont know any thing to do with the casino they all say snd when they send funds back and say a suprise isue the funds are short 500 every time and say its gone! And my bank said there had been no atempt to deposit funds from them as most of what support said has proven to be lies

Realy worste casino ive ever dealt with as they say people have withdrew from here but they dont have any methods that work and they take your funfs and send them back 500 short ! Every wthdrawal atempt that has taken 8 weeks and 5 diferent methods that havve all failed

Dear player, have you requested a new withdrawal, as the casino instructed?

Also, please note that you still haven’t answered my previous questions, nor have you sent any communication with the casino (emails or chat transcripts), despite being asked.

Im not sure thfy make it hard as posible to comunicate let alone make a withdrawxl and the amount of lies they tell

Dear player, do you currently have any pending withdrawals in your casino account? If yes, could you please send me a screenshot of your withdrawal page showing the details, such as date, amount, and current status of the withdrawals?

I sent a screen shot of pending withdrawal! Also.do you k ow.if teck support can adjust the bet level while u play as i was about to withdraw another and.was.playing 2.dollar hits and some how it changed to.200 dollar a hit and after 10.hits i relised and they denie malmfunction and theres no max hit button

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Sambra,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika