Gama Casino - O levantamento dos prémios dos jogadores está atrasado.

Hello dear Casino Guru team.

I have another problem with my payout.

Yesterday, June 5, 2025, at 1:13 p.m., I deposited €25 and won €450. I wanted to withdraw this amount and requested a withdrawal at 7:23 p.m.

Since I've been depositing at the casino several times a day for several months and have also withdrawn a few times, I know that it never takes longer than an hour. I'm at the highest VIP level there, which is also advertised as a quick payout.

Unfortunately, 12 hours later, nothing has happened. I can even cancel the payout, which is new.

I won the amount without using a bonus and of course no one responded to my support request via email, so I'm going down this route again. Unfortunately, this isn't the first time.

Last week I was able to get a payout as usual, but this week it's not working again.

I'm choosing this step because I know from the past that when I submit a complaint here and someone from Casino Gama contacts me, it has always worked.

The support at this casino is simply a complete disaster.

I hope for a quick solution to my problem.

Best regards

Guten Tag liebes Casino Guru Team.

Ich habe wieder einmal ein Problem mit meiner Auszahlung.

Ich habe gestern den 05.06.2025 um 13.13 Uhr 25 Euro eingezahlt und habe einen Betrag von 450 Euro gewonnen. Diesen wollte ich mir auszahlen lassen und habe um 19.23 Uhr eine Auszahlung beantragt.

Da ich bei dem Casino seit mehreren Monaten täglich mehrfach einzahle und auch mir schon einige Mal was auszahlen lassen habe, weiß ich das dies nie länger als 1 Stunde dauert. Ich bin dort das Maximum an VIP Level womit auch geworben wird, das man eine schnelle Auszahlung hat.

Nur leider 12 Stunden später ist immer noch nichts passiert ich kann sogar die Auszahlung abbrechen, was neu ist.

Ich habe den Betrag ohne einen Bonus zu nutzen gewonnen und auf meinen Support anfrage über E-Mail reagiert natürlich mal wieder niemand daher gehe ich mal wieder diesen Weg bedauerlicherweise ist dies ja nicht das erste Mal.

Letzte Woche hat es noch wie gewohnt gelappt mit einer Auszahlung, aber diese Woche geht es mal wieder nicht.

Ich wähle diesen Schritt, da ich ja aus der Vergangenheit weiß, wenn ich hier eine Beschwerde einreiche und sich hier einer vom Casino Gama meldet, dann hat es bisher immer geklappt.

Dieser Support bei dem Casino ist einfach die komplette Katastrophe.

Ich hoffe auf eine schnelle Lösung meines Problems.

Mit freundlichen Grüßen

Dear trendmensch,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello!

Thank you for your patience and we apologize for the long delay in withdrawing your funds.

We inform you that your payment has been successfully processed. Please check the receipt of funds to the specified payment method.

If you have any additional questions, we will be happy to help.

Best regards, Gama Casino.

Dear trendmensch,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru