GoGo Casino - Os ganhos do jogador foram confiscados.

GogoCasino did not pay out the winnings but asked for personal information to be reconfirmed which took several days because I had to get a new passport and when I submitted it to them on 4.3 my bank account at the casino was closed so I could not make a withdrawal and this was clarified in the chat with several agents for 4 hours with different explanations and they asked me to send screenshots mixed and the matter was not resolved, the account was still closed so that I could not withdraw €3000, but strangely enough, the deposit from the same account was successful without any problems when I tried and also played so that I would lose my winnings, which then, with great disappointment and mental fatigue, came true this morning until my gaming account was closed in the middle of the game, there was still some balance in the account. The casino's treatment has now been such that the least they can do after all this nightmarish treatment of me is pay my €3000 winnings to my account with apologies!!! I asked for chat conversations a copy of which you could see how I was told that when the new document is submitted 3000€ will be paid but that's also a lie?!? The email used at the casino replaced 4.3

GogoCasino ei maksanut voittoja vaan pyysi henkilötietojen uudelleen vahvistusta johon meni useampi päivä koska piti hankkia uusi passi ja kun sen heille 4.3 toimitin olikin pankkitili casinolla suljettu niin että en pystynyt tekemään nostoa ja tätä selvitettiin chatissa useiden agenttien kanssa 4 tuntia erinäisin selitysten kera ja pyydettiin lähettämään kuvakaappuksia service@gogocasino.com sekä service@leovegas.com eikä asiaa saatu ratkottua vaan tili edelleen suljettu niin että 3000€ nostoa en voinut tehdä mutta kumma kyllä talletus samalta tililtä onnistui ongelmitta kun kokeilin ja myös pelaaminen jotta häviäisin voittoni joka sitten suuren pettymyksen ja henkisen väsymyksen myötä toteutui tänä aamuna kunnes pelitilini suljettiin kesken pelin vielä jokin saldo tilillä. Casinon kohtelu ollut kyllä nyt sitä luokkaa että vähintä mitä voivat tämän kaiken painajaismaisen kohteluni jälkeen tehdä on maksaa tililleni 3000€ voitot pahoitteluiden kera!!! Chat keskusteluista pyysin service@gogocasino.com kopion josta näkisi miten minulle sanottiin että kun uusi asiakirja toimitettu 3000€ maksetaan vaan valettahan sekin?!? Casinolla käytetty sähköposti pia.and@elisanet.fi vaihdettu 4.3 pia1and@hotmail.com

Dear pia1and,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GogoCasino.

Please understand we might not ask the casino to refund you lost funds based on the information you are describing. The player is ultimately responsible for their account, balance, and bets taking place.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• Were you able to withdraw your funds using the specified payment method in the past?
• Have you passed account verification in the casino?
• Is the bank account live chat specified as the one you used to request a withdrawal?
• Did the casino confirm to you how much is your current balance after your account was blocked?

Thank you very much in advance for your reply.

Best regards,

Tomas

1. several years
2. the attachment I sent
3. yes I could
4. yes I am
5. no but after the clarification request I sent them it was opened and when I tried to withdraw the remaining winnings of €186 it was not successful so now the balance has been played and the balance is €0...

*Now the question is why did they close my bank account withdrawals and keep coming up with reasons for it even though the documents were in order after the passport was delivered??

I now want an explanation from the casino as to why they wanted to make me feel bad, ruining the great joy and excitement of getting good winnings???

1. useita vuosia
2. lähettämäni liite
3. kyllä pystyin
4. kyllä olen
5. ei mutta heille lähettämäni selvityspyynnön jälkeen se oli avattu ja kun yritin nostaa jäljellä olevat voitot 186€ se ei onnistunut joten nyt on sitten saldo pelattu ja saldo 0€...

*Nyt onkin kyse siitä miksi he sulkivat pankkitilini nostot ja keksivät jatkuvia syitä siihen vaikka asiakirjat olivat kunnossa passin toimituksen jälkeen??

Haluan casinolta nyt selvityksen miksi halusivat tuottaa minulle pahaa mieltä murtaen sen suuren ilon ja riemun saadessa hyvät voitot???

It's strange how the bank account was opened right after the balance was 0€ and there was nothing to withdraw...so this is just such a nasty act from Gogo Casino that I hope for an explanation when

I purchased a Pass for €96 and it was delivered to them and approved, but I still tried to resolve the issue on 4.3 in a chat with several different agents without success!!!!

I still demand my €3000 winnings even though they have now been lost!!! And this would not have happened if the withdrawal had been successful after the Passport approval...!!

Kas kummaa miten pankkitili saatiinkin avattua heti sen jälkeen kun saldo oli 0€ eikä siis mitään nostettavaa...joten kyllä tämä nyt vaan niin härskiä toimintaa Gogo Casinolta että toivon tähän selvityksen kun

96€ maksavan Passin hankin ja se oli heille toimitettu ja hyväksytty mutta silti asiaa selvitin 4.3 chatissa useiden eri agenttien kanssa tuloksetta!!!!

Vaadin edelleen 3000€ voittoni vaikka ne onkin nyt hävitty!!! Eikä näin olisi käynyt jos asianmukaisesti nosto onnistunut Passin hyväksynnän jälkeen...!!

I am now ready to take this matter forward as far as necessary until an agreement is reached with GogoCasino that they will deposit €3,000 into my Nordea account and then the GogoCasino account will be permanently closed.

Olen nyt valmis viemään tämän asian eteenpäin niin pitkälle kun tarve vaatii kunnes gogocasinon kanssa sovitaan että makavat minulle 3000€ minun nordea tille ja sen jälkeen gogocasino tilin lopullinen sulku.

Dear pia1and,

Unfortunately, we can't ask the casino to return funds that were played down. Even if your verification has been delayed, once the funds are lost we can't argue for the casino to return them.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.