Golden Panda Casino - A conta do jogador foi encerrada após uma vitória significativa.

I recently won a total of $20,000playing on the platform. I played with raw cash only (no bonus). After I requested a withdrawal of $6,000, the remaining balance of $14,000 completely disappeared from my account.

In fact, my account has been closed. This is extremely concerning following a significant win. I consider this a breach of terms and an attempt to withhold my legitimate winnings."

 I would like to clarify that:

No bonus was used: There are no wagering requirements or bonus terms attached to these funds.

Betting rules: I have respected all maximum bet limits and terms of service

They say my account is not closed but i cant access it . I have tried at least 25 times using their help and instructions.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golden Panda Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked? Would you be able to share a screenshot of the error you receive when trying to log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Is your player's account verified?
• My email is tomas@casino.guru

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Gobeillejo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Tomas I responded at tomas@casino.guru on match 16th.

i will copy here:

Hello, following my gain of more than $20,000 I asked to withdraw this one. I was advised that the maximum withdrawal amount was $6,000 per 7 days. So I asked for a withdrawal of $6,000. From this withdrawal request, it was impossible for me to return to my account. So I started a complaint with customer service and support.

For weeks, this casino has been asking me to change my password and focuses on my inability to enter my account. I asked them several times to look at their data and just it end this. But as time passes without me accessing the account and no one submitting anything, I am nervous and afraid of being the victim of an illegal act on their part. It's outrageous to steal people like that.

To answer your question, I was playing on the slots when I won.

My account had been verified (I received a first $6,000)

Thank you Tomas

Josee

Thanks for your reply.

• Could you please share a screenshot of the error you receive when attempting to log in?
• Would you be able to send an email to me from the email address you used to register your account in the casino?

I apologize for the inconvenience.