GoldenPark Casino PT - O jogador está tendo problemas com o processo de verificação da conta.

I just saw your casino advertisement on SIC and created an account. I made a deposit of 10 euros and I am trying to verify my account in order to withdraw the 1800 euros I won. However, I keep getting an error when confirming my digital details. This seems to be an issue with your casino and I would like to withdraw my 1800 euros.

Acabei de ver a publicidade do vosso casino na SIC criei uma conta, e fiz um depósito de 10 euros, estou a tentar verificar a minha conta para poder levantar os 1800 euros que fiz e dá erro quando confirmo os dados digitais. Isso é um problema do vosso casino e eu quero levantar os meus 1800 euros

Hello Gooniedanaza,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GoldenPark Casino PT. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi, I only managed to speak to someone responsible for the casino today and they said they would solve my problem, because no documents have yet been approved because there is an error when uploading them.

Boas eu só consegui hoje falar com um responsável de o casino e eles disseram que iam resolver o meu problema, porque ainda não foi nenhum documento aprovado porque da erro ao fazer upload dos mesmos.

It's been 48 hours since I spoke to an assistant who told me that everything would be resolved, today he told me that the photos on my citizenship card could not be cropped... When he told me that everything was fine 48 hours before. . anyway

Ja passou 48h depois de ter falado com um assistente do qual me disse que ia ficar tudo resolvido, hoje disse me que as fotos do meu cartão de cidadão não podiam ser recortadas... Quando o mesmo me disse que estava tudo certinho 48h antes.. enfim

Hello Gooniedanaza,

Since when exactly is the whole verification ongoing? Did you forward the new documents since they last rejected them?

Dear Gooniedanaza,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.