Goldspin Casino - O acesso à conta do jogador é restrito.

Good evening,

I registered at Goldspin Casino. I think I deposited around €500 in a week and a half, €300 this evening. Luckily I managed to recover around €800 with a win in the Monopoly game. I got to over €800 to decide to stop at €800 clean. I would then have to authenticate to be able to withdraw. Out of the blue it tells me that visitors from my country are not allowed in the game with code 403. They do not accept visitors from our country. Now, this is new to me, first because there were no problems during registration, secondly they let me deposit and play without any problems. Now that I have a positive account I can't even access the site. Can you help me please. I don't know what to do. Thanks

Buonasera,

ho fatto una registrazione presso il casino Goldspin. Ho nel giro di una settimana e mezza credo depositato circa 500€, 300 questa sera. Fortuna ha voluto che sono riuscito a recuperare circa 800 con una vincita nel gioco Monopoly. Sono arrivato oltre 800 euro per decidere di fermarmi a 800 puliti. Avrei dovuto fare poi l'autenticazione per poter prelevare. Di punto in bianco mi doce che i visitatori del mio paese non sono ammessi nel gioco con codice 403. Non accettano visitatori dal nostro paese. Ora, questa cosa mi è nuova, primo perché in fase di registrazione non ci sono stati problemi, in secondo piano mi hanno fatto tranquillamente depositare e giocare. Adesso che ho il conto in positivo non posso neanche accedere al sito. Potete aiutarmi per favore. Non so che fare. Grazie

Dear stepimat22,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. However, if the player personally chose to make deposits and lost, we believe they are not eligible for any refunds because they could lose their deposits in the same manner at any other casino.

• Could you please clarify when exactly you created your casino account, and when was the last time you accessed it?
• Which country did you choose during registration?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning, I don't know what happened yesterday but after the complaint, by removing the home wifi from the noble device and using only the data connection, everything was restored. I made a withdrawal request, verifying the account. Now I'm waiting. I'll let you know the timing. Thank you very much, for now, for your availability.

Buongiorno, non so cosa sia successo ieri ma dopo il reclamo, togliendo il wifi di casa dal dispositivo nobile e utilizzando solo la connessione dati, si è tutto ripristinato. Ho fatto richiesta di prelievo, verificando il conto. Ora sono in attesa. Vi farò saper ele tempistiche. Grazie mille, per ora, della disponibilità.

Thank you for your reply, stepimat22. I am happy to hear that there has been some progress. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear stepimat22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru