Gomblingo Casino - Os ganhos do jogador foram confiscados.

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Gomblingo Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Can you specify what particular bonus you claimed? Can you please share the link to it or a screenshot with the bonus description?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you provide the casino with the requested documents? Based on the screenshot you shared, you were required to provide a proof of address document and photos of 2 cards.
• Can you provide any details on the communication you received stating that there was manipulation?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I have wagered the €200 bonus and a while ago I was told that they had wagered it.

Then I was only credited with €500 echtheld.

I then continued playing and increased it to 3485€

I will send you which games I played during the bonus and the amount I wagered.

Then I requested the payout.

They wrote that everything is OK and we need some documents.

I sent the documents afterwards and then they wrote to me two days later saying that it was a case of manipulation and that's why the payout amount was being canceled.

I find that cheeky

I won't be playing with them anymore anyway. From what I've read in the comments, I'm not the only one who has problems with Gomblingo.

Ich habe 200€ bonus umgesetzt udb bsch einiger Zeit wurde mir geschr7ben dass sie es umgesetzt haben .

Dann wurde mir nur 500€ echtheld gutgeschrieben.

Ich habe dann weiter gespielt ubd es bis 3485€ erhöht

Ich schicke Ihnen welche Spiel ich während bonus gespielt habe und Betrag umgesetzt habe.

Danach habe ich die Auszahlung beantragt.

Die haben geschrieben alles ist ok und wir brauchen einige Dokumente.

Die Dokumente habe ich Danach geschickt und dann haben die mir Bach 2 Tagen geschrieben dass es um eine Manipulation geht und deswegen wird Auszahlung Betrag storniert.

Das finde ich Frechheit

Ich werde sowieso nicjt mehr bei denen was spielen.wie ich Kommentare lese bin ich nicht einzige die problem mit gomblingo hat.

Additionally, you don't get any information about payouts or documents from live chat.

It is a separate department and they sometimes report back after a week or even

Außerdem kriegt man von livechat überhaupt keine Informationen über Auszahlung oder Dokumente.

Es ist ein eigene Abteilung und die melden sich manchmal nach einer Woche oder überhaupt

Thank you very much for your reply! Could you please forward the full communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

I have not had any communication with the responsible department so far.

In live chat I was told that they would get back to me but no one responded.

I have sent you everything I received from them as a screenshot.

The department is catastrophic.

I'm sure this casino doesn't contact me even when there are payouts, so that the players lose everything again.

Ich habe bis jetzt keine Kommunikation mit der zuständige Abteilung.

In livechat har wurde mir gesagt dass sie sich bei mir melden aber keine hat sich gemeldet.

Alles was ich von denen bekommen habe habe ich ihnen hier weiter geschickt als Screenshot .

Die Abteilung ist katastrophal.

Ich bin mir sicher dass diese casino sich nicjt meldet wenn auch Auszahlungen sind,damit die Spieler alles wieder verspielen.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Dogulu16,

I'm Michal, and I have taken over this complaint. I have examined this case, and prior to reaching out to the casino team, could you kindly confirm whether you have submitted all the necessary valid documents to the KYC team? According to the email you received from them, some of the documents you submitted earlier were no longer valid. Have you taken care of this?

I would like to inform you that I have sent the missing documents to gomblingo.

Da schıcke ıch Ihnen dass ıch es an gomblingo fehlende Dokumente geschickt habe.

Dear Dogulu16,

Thank you for the confirmation and the additional evidence. I will now reach out to the casino team.

We would like to invite Gomblingo Casino to join the conversation.

Dear Gomblingo Casino,

It appears that the player has submitted all necessary documents for the KYC process. I would appreciate your clarification regarding the actions or gameplay that the player participated in, which are alleged to be bonus manipulative, and how this could provide the player with any unfair advantage. If there are any factors influencing this matter that may not be suitable for public disclosure, please feel free to share them with me directly at michal.k@casino.guru

Dear Michal,

On 03/09/2025, the player was credited with a No Deposit Bonus of €200. The player met the rollover requirements and converted the bonus, however, upon review, it was found that the player breached the General Terms & Conditions.

According to section 8.8.1. Casino bonus manipulation amongst others, may consist of:

(d) Placing bets of amounts higher than 12€ (or equivalent to € in other currency) or 5% of the given bonus, whichever is lower.

In this case, the maximum allowed bet was €10, yet the player placed multiple bets above this limit. The player repeatedly placed wagers above this limit, despite these rules being publicly available and accessible prior to and during his gameplay. By disregarding these conditions, the player gained an unfair advantage in completing the rollover and converting the bonus. The player has full access to their betting history, which serves as proof of these breaches.

It is the player’s responsibility to review and comply with the Terms & Conditions before participating in any promotion. Since the player failed to do so, the breach rests solely with their actions. 

As a result, the bonus has been forfeited along with all winnings, and the player has been duly informed as shown on the screenshot he provided.

Kind regards,

Gomblingo Casino

I played bonus with 2,5€ stake

They can watch it until the bonus has been implemented.

Ich habe bonus mi 2,5€ Einsatz gespielt

Die können es ja ansehen bis bonus umgesetzt wurde.

Dear Gomblingo Casino,

Please forward me the player's full game log to independently review the player's gameplay at michal.k@casino.guru

Dear Michal,

Please be advised that the player has access to their betting history directly within their account. As such, the player is fully capable of providing you with the relevant game log for the period in which the No Deposit Bonus was active.

If the player declines to share this information, it would strongly suggest an attempt to conceal relevant details of their activity and to exploit the complaint process in order to obtain winnings that were accumulated in breach of our Terms and Conditions.

For transparency, we recommend requesting this data directly from the player so that you may independently verify the gameplay.

Best regards,

Gomblingo Casino

Dear Dogulu16,

Please forward me your full game log. As per the response from the casino team, you should be fully capable of providing me with the relevant game log for the period in which the No Deposit Bonus was active.

I look forward to your message here or email at michal.k@casino.guru

I don't know how to download it

Why don't you send it to them.

Besides, I don't know much about it

This casino is starting to get on my nerves.

I wanted to thank you Michael

I want courage to have nothing to do with this casino.

The only thing I want is for them to delete my account because I don't want to have anything to do with this casino.

I will also tell everyone to keep their hands off this casino

Ich weıss nicht wıe ıch es runterladen kann

Warum schicken sie es ihnen nicht.

Ausserdem ich kenne mich soviel nicht aus

Langsam geht mir diese casino auf die Nerven.

Ich wollte mich bei dir bedanken Michael

Ich will Mut diese casino nichts zutun haben.

Einzige was ich will, dass sie mein konto löschen dass ich mit dieser casino nichts zu tun haben will.

Ich werde auch jeden sagen dass sie Finger weg halten von dieser casino

I renounce everything and want you to delete my account

I don't want to have anything to do with such fraudsters anymore

Ich verzichte auf alles und will mur dass sie man konto löschen

Mit solche Betrüger casino will ich nichts mehr zu tun haben

Dear Dogulu16,

I acknowledge your dissatisfaction with the user experience regarding this matter. However, in order to make an informed decision, I require your complete game log to verify the accusation of exceeding the maximum bet. As the casino team has indicated, you are fully able to provide me the necessary game log for the duration of the No Deposit Bonus. I understand that you may have lost interest in continuing with your case, and I will honour your choice. However, please be aware that I will have to close this case as rejected.

Could you please confirm if you would like to proceed with closing this case?

Additionally, if you wish to close your Gomblingo account, kindly send your official request via email to the casino team.

I want to close and have nothing to do with this fraudulent casino and will tell everyone to stay away from this casino

Ich will doch schließen und mit diese betrügerische casino nichts zutun haben will und werde jeden sagen dass sie sich von diese casino fernhalten

Thanks again for taking care

Danke nochmals dass sie sich gekümmert haben

Dear Dogulu16,

Thank you for your confirmation.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion.

Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.

Best Regards,

Michal

Casino Guru