Gransino Casino - A retirada do jogador foi adiada.

They owe me 3 withdrawals with a total value of €1,420, I have been waiting for that money for 22 days, and every day I talk to them and they keep saying the same thing, that it was in the final stage but THEY DO NOT PAY, THEY HAVE EVEN BLOCKED MY LIVE CHAT, AND THERE IS NO WAY THEY WILL PAY ME, THIS IS A DAMN SCAM

Me deben 3 retiradas de un valor total de 1420€ , llevo 22 días esperando ese dinero , y todos los días hablando con ellos y no paran de decir lo mismo , que era en la etapa final pero NO PAGAN , HASTA ME HAN BLOQUEADO DL CHAT EN VIVO , Y NO HAY MANERA DE QUE ME PAGUEN , ESTO ES UNA MALDITA ESTAFA

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share screenshots of your active withdrawal requests with the status visible as supporting evidence? Post screenshots here or submit the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Thank you for your patience, and stay safe.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear gaspialpera2097,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas