Gransino Casino - O jogador acredita que o seu pagamento foi atrasado.

Hello Casino Guru team,

I would like to ask for your help regarding a delayed withdrawal issue with Gransino Casino.

I requested two withdrawals:

200,000 HUF on 5 July 2026

200,000 HUF on 6 July 2026

Both withdrawals are still showing as "Under Review" and I have not received my money.

This is my first withdrawal from this casino. My account states that no verification is required, and I have not been asked to provide any KYC documents or additional information.

I have contacted Gransino support several times via email and live chat. Unfortunately, I keep receiving the same generic replies saying that the Finance Department is working on my case, but I have not received any specific explanation for the delay or any estimated completion date.

It has now been more than two weeks since my withdrawal requests, and there has been no real progress.

I would appreciate Casino Guru’s assistance in helping me resolve this matter and obtain my legitimate withdrawals.

I can provide screenshots of my withdrawal status, emails, and chat conversations if needed.

Thank you for your help.

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Stay safe.

Dear Allisc,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for your response.

I would like to clarify that my case is not delayed because of KYC verification.

My Gransino account clearly states that no verification is required, and the casino has never requested any KYC documents or any additional information from me.

My two withdrawal requests were submitted on 5 July 2026 and 6 July 2026, and they are still marked as "Under Review". It has now been more than 14 days, and there has been absolutely no progress or meaningful explanation from the casino.

I have contacted the casino several times via email and live chat, but I continue to receive only generic responses stating that the Finance Department is reviewing my case.

Since more than 14 days have already passed and there are no pending verification requirements on my account, I kindly ask you to intervene and assist me in resolving this matter.

Dear Allisc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you accumulated your winnings with or without an active bonus?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
• Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Allisc,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean