HitNSpin Casino - A retirada do jogador está atrasada devido a problemas de verificação.

Hello! I have tried several times to get my account verified.

But they want me to take a selfie and hold my ID card in my hand while I have HitNSpin Casino open in the background, that is, my profile page. I am starting to get tired of this Casino as soon as I feel sick because I can't withdraw the money I have won.

I think they don't want me to be verified.

I don't know what to do.

Hej! Jag har försökt flera gånger att få mitt konto verifierat.

Men dom vill att jag ska ta en selfie och hålla mitt ID kort i handen samtidigt som jag har HitNSpin Kasino öppet i bakgrunden, alltså min profilsida. Jag börjar tröttna på detta Kasinot snart jag mår dålig på grund av att jag inte kan ta ut mina pengar som jag har vunnit.

Jag tror att dom inte vill att jag ska bli verifierat.

Jag vet inte hur jag ska göra.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

• When did the KYC verification start?
• Could you please advise which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format? 
• Have you provided a selfie with your ID and the casino's website in the background?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Natalia

I have submitted all documents to this Casino.

Jag har skickat in alla dokument till detta Kasinot.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear SwordLink,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Natalia