IceCasino - Ganhos do jogador confiscados e conta bloqueada.

Good evening. A couple of months ago, I signed up with Ice Casino and all was well with the games and payments. However, a few days ago, I deposited approximately 1400 Euros to play. After my playtime, my balance reached 3800 Euros which I attempted to withdraw. Today, I tried to check my casino account and found it was locked, and my withdrawal of 3800 Euros was not paid. I contacted the casino via their chat, and they informed me that I had violated the casino's terms and conditions, and they won't pay out my withdrawal or refund the money I deposited (around 1400 Euros).

I find it extremely unfair to play with a player's hopes and dreams of playing and withdrawing winnings, especially when the money I entrusted to play on their site is not even refunded for me to play on sites that do pay their players. Ice Casino is a real scam.

Buenas noches. Hace un par de meses me inscribí en Ice casino y todo bien con los juegos y pagos. Hace un par de días deposite alrededor de 1400 Euros para jugar, tras haber jugado mi saldo llegó a 3800 Euros los cuales intenté retirar. Hoy quise revisar mi cuenta de casino y al intentar entrar a mi cuenta se encontraba bloqueada y mi retiro de 3800 Euros no había sido pagado, me comunique por el chat del casino y me indican que incumpli los términos del casino y que no me pagarán mi retiro ni tampoco me devolverán el dinero que ingresé (1400 Euros aprox).

Considero muy injusto que jueguen con la ilusión de un jugador de jugar y retirar un premio, y más aún que mi dinero que confíe en jugar en su página no me sea ni siquiera devuelto para jugar en páginas que si paguen a sus jugadores. Una real estafa casino Ice.

Hello gamejos90,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus were you using? When was the last time you spoke to the casino and what was it about? Did they specify what kind of term did you breach?

Looking forward to your answer.

Regards,

Nick

The player may withdraw the winnings.

Afterwards, the account will be permanently blocked due to violation of Bonus T&Cs.

Regards

Thank you Casino Guru, when addressing my complaint Casino Ice gave a solution and I feel very satisfied.

Greetings.

Gracias Casino Gurú, al atender mi reclamo Casino Ice dió solución y me siento muy conforme.

Saludos.

Dear Nick

We'd like to confirm that the player has received the money.

Kind regards

Hello gamejos90,

Can you please confirm that the money has arrived from the casino?

Dear gamejos90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.