Immerion Casino - As retiradas dos jogadores estão atrasadas e aguardam revisão.

Have withheld withdrawals from June 19, 2025. They claim: "Your previous bets are subject to review by the game or sports publisher to ensure fair play. You can withdraw funds again once the review has been completed."

Ovat pidättäneet nostomahdollisuuden 19.6.2025 alkaen. Vetoavat tällaiseen: "Aiemmat vedonlyöntinne ovat pelin tai urheilutoimittajan tarkistettavana reilun pelin varmistamiseksi. Voitte nostaa varoja uudelleen, kun tarkistus on suoritettu."

Dear mikomikael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Thank you for your reply. Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello,

I made my last successful withdrawal on 18.6.2025. It was processed the same day. I have only spoken to them in chat. Unfortunately there is no history available for that. However, when I try to withdraw, I still get a text saying "Withdrawal not possible"

Your previous bets are subject to review by the game or sports publisher to ensure fair play. You will be able to withdraw funds again once the review has been completed."

Hei,

Tein edellisen onnistuneen noston 18.6.2025. Se käsiteltiin samana päivänä. Olen puhunut heidän kanssaan vain chatissa. Siitä ei valitettavasti ole historiaa saatavilla. Edelleen kuitenkin nostoa tehdessä tulee teksti, että "Nostaminen ei ole mahdollista

Aiemmat vedonlyöntinne ovat pelin tai urheilutoimittajan tarkistettavana reilun pelin varmistamiseksi. Voitte nostaa varoja uudelleen, kun tarkistus on suoritettu."

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello mikomikael,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Immerion Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which mikomikael can expect his withdrawal to be processed?

Dear mikomikael and Casino Guru,

Please be advised that we have received a response from the provider.

Our anti-fraud team has no further questions for you, and the check has been successfully passed.

Respectfully,

Immerion Casino Representative

Dear Immerion Casino representative,

thank you for the update. I hope the issue will be resolved in the near future. I will leave this complaint open until mikomikael confirms his withdrawals have been paid out.

Dear mikomikael,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martin
Casino.Guru