Jackbit Casino - O jogador está enfrentando uma investigação de conta atrasada.

name: iceli***

The casino is "investigating" my account after I tried to withdraw. I did not do anything wrong, I am not in a restricted area and only played slots, mini games and live roulette, and my account passed KYC. When you deposit everything is perfect, now when you try to withdraw the problems begin. Both the live support and the email support say exactly the same, they "tell me to wait" when I have been waiting for more than three days already for a response. They, of course, do not provide any information about why my account is being investigated or when will the investigation finish. Apparently this is a common issue in this casino.

Hello icelioN,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jackbit Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that such checks are common in many casinos and should not take longer than a usual verification process which is up to 14 days.

Looking forward to your answer.

Regards,

Nick

My account has been fully verified for over 3 days. My winnings were real money; I didn't use any bonuses. I last spoke to the casino yesterday, and they haven't provided any further information about why I'm being investigated or when the investigation will end.

Mi cuenta está completamente verificada desde hace más de 3 dias. Mis ganancias fueron con dinero real, no use ningun bono. La ultima vez que hable con el casino fue ayer, y no me proporcionan mas informacion sobre por que se me investiga ni cuando va a terminar la investigacion

Hello icelioN,

Would it be possible to forward any communication between you and the casino related to this matter to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

Dear icelioN,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, it has been resolved, thank you.

Hola, ya se ha resuelto, gracias

Dear icelioN,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru