JeetCity Casino - O jogador afirma que o seu pagamento foi atrasado.

Iv requested a withdrawal for 22500$ and it will be sitting at 72 hours today that is been sitting in the pending state, when they say 24 to 48 hours, what should i realistically do, iv verified everything that I believe i have to, I just dont want to get to 14 days in and they decline it for supposed (you need to verify more information) any ideas on what im able to do?

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Thankyou, just worried i wont receive funds of up to 22500$, iv received amounts up to 5000$ from them which only took 12 hours to approve, but now its worry some that this one seems to take 5 x longer.

Can confirm 1st one has been paid thank you, still waiting on 2nd and 3rd, thank you for that.

Still waiting

3 days off 2 weeks still haven’t received a second withdrawal.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hey there dominika,

iv only received the very first withdrawal of 7500$ and havent received the second one yet, i canceled the 3rd one of 7500$ and the 4th of 5000$ and blew it because i was bored and sick of waiting for the money, but the 2nd transaction of 7500$ is still pending and they havent paid that withdrawal yet after 2 weeks now.

thankyou very much.

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

When did you request the pending withdrawal?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hey there dominika,

Yes my kyc is 100% complete as i have recieved the 1st 7500$ withdrawal, if my kyc was not complete they wouldnt have given me that first withdrawal im guessing.

I never play with bonus bets as i dont like the wager limits, so no I didnt play that with bonuses.

I requested the withdrawal on the 12th of September 2025 at 16:07.

These are afew of the transcripts that i have in my email, As i dont have them all and never thought id ever need them because theyve always seemed like a trustable site to me.

Iv only added these 5 at the moment, as it will only let me add 5 but im sure you understand the general idea of what theyre saying, it seems like theyre keeping me on a string waiting and holding off on paying for as long as they can, I dont really know why but.

(PS I blured my name out for obvious reasons.)

Thankyou very much! 😊

Edit - here is also a photo of the 1st withdrawal and the 2nd one it seems theyre refusing to pay.

The recalled one has nothing to do with the pending one as it was originally 3 x 7500$ withdrawals and also 1 x 5000$ withdrawal, and i ended up losing 12500$ as I was bored and sick of waiting but atleast wanted 15000$ out of it.

thankyou very much dominika! 😊

Sorry ill give this one instead as to atleast it has a time stamp in the top right of when i screen shotted it, my bad.

This one was just today, and this is basically the same response theyve given to me for the past 2 weeks, iv asked if i am able to get my chat transcripts sent to me, which they wont even seem to look at the message now.

Thankyou dominika.

Dear player, have you received the second withdrawal yet?

No i have not dominika, still pending as of 8:07am today.



Hey dominika I have received last payment of 7500$ thank you very much for your assistance.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika