Jokery Casino - O jogador acredita que o seu pagamento foi atrasado.

I've been trying to withdraw my balance since last week. The withdrawal has been rejected for the second time! Verification was successful. I've uploaded additional documents, such as the front and back of my bank card and a bank statement. My deposit was also made from this account. I've already written to them.

Versuche seit letzter Woche mir mein Guthaben auszahlen zu lassen. Auszahlung wurde zum zweiten mal abgelehnt! Verifizierung war erfolgreich. Habe weitere Dokumente hochgeladen wie Vorder- und Rückseite Bankkarte sowie Kontoauszug. Von diesem Konto wurde auch meine Einzahlung vorgenommen. Habe sie bereits angeschrieben.

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Dear Vossm,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Vossm,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Unfortunately, my withdrawal was rejected again without explanation. I'm also getting nowhere with the live chat... And my complaint email hasn't even been answered...!!! I've uploaded all the documents...!!!! Sincerely, M. ***

Leider wurde meine Auszahlung wieder unbegründet abgelehnt. Auch über den Live Chat komme ich nicht weiter....Und auf meine Beschwerde E-Mail wurde gar nicht erst reagiert....!!! Habe alle Dokumente hochgeladen....!!!! Mfg M. ***

Dear Vossm, I am very sorry about your negative experience. In order for me to better understand this issue, could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Vossm,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila