JustCasino.io - O depósito do jogador está atrasado.

Dear AleKing44,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem with your crypto deposit not being credited.

I’ve checked the transaction you shared on Etherscan, and it does appear to be confirmed. To help us move forward, could you please clarify the following:

• Was this your first deposit at the casino, or have you made successful deposits before?
• Did the casino provide a specific wallet address or QR code for the deposit? If so, could you confirm that it matches the destination address from the transaction?
• Have you received any automatic email confirmations from the casino after initiating the deposit?
• Did the deposit appear as "pending" in your casino account at any point, or was it never visible?

If you have any screenshots of your attempts to contact support or any email correspondence (even automated replies), please forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hello. I've deposited and withdrawn from the casino several times.

Yes, a QR code was displayed and it is correct.

No, I didn't receive any confirmation.

No, the deposit is not shown as "pending" in my profile.

Thanks for your help

Hallo. Ich habe schon mehr Mals ein und ausgezahlt auf dem Casino.

Ja es wurde ein QR CODE angezeigt und die ist auch stimmig.

Nein, ich habe keine Bestätigung erhalten.

Nein, in meinem Profil wird die Einzahlung nicht als „ausstehend" angezeigt.

danke für ihre hilfe

Thank you very much, AleKing44, for providing all the necessary information. I will now transfer your complaint to my colleague, Peter (peter.m@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hi AleKing44,

I've reviewed your case and understand the situation. I will contact the casino to facilitate a resolution. I'm inviting JustCasino.io to join this conversation.

Hello, and thank you, Peter. The problem has actually been resolved. But somehow the casino no longer offers live support, and I haven't received any responses via email. I hope the casino gets in touch, as I actually really enjoyed playing here.

Hallo, und Danke Peter. Das Problem wäre eigentlich schon gelöst. Aber irgendwie bietet das Casino keinen livesupport mehr und per email erhalte ich keine Antwort. Ich hoffe das Casino meldet sich, da ich eigentlich sehr gerne hier gespielt habe.

Dear AleKing44,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Peter

Dear AleKing44,

I received an email stating that you don't know why your complaint was closed as "resolved." If you look at your last message in the thread, it says that the problem has been resolved. Could you please decide and let me know?

Hello, no the problem was not solved.

I wrote that the problem would actually be solved if someone were available for live support. But there isn't.

Hallo, nein das Problem wurde nicht gelöst.

Ich habe geschrieben das Problem „wäre" eigentlich gelöst wenn jemand im live Support erreichbar wäre. Ist aber keiner.

Thank you, AleKing44, for clarification. I will try to get in touch with the casino again.

Hello AleKing44,

Thank you for reaching out and sharing your concerns.

We’re truly sorry for the inconvenience you experienced with your deposit and the outdated address for it. After a thorough investigation, we’re happy to confirm that the missing amount has been successfully reinstated in your account.

We also apologize for the unavailability of our live chat - we understand how frustrating that can be. But while live chat support is disabled, our support team remains available via email. Please note that response times may be slightly longer, but we’re committed to assisting you as quickly as possible.

Thank you for your patience and understanding.

Best regards,

JustCasino.io Team

Hello. Thank you very much, and also thanks to Peter.

The money is in my account and I wish you a nice day

Hallo. Vielen Dank und auch Vielen Dank an Peter.

Das Geld ist auf meinem konto und ich wünsche euch einen schönen Tag

Hi all,

Thank you for your replies.

Dear AleKing44,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Peter