KinBet Casino - A retirada do jogador foi adiada.

Hello, unfortunately I have to make a complaint about Kinbet. I have been waiting for my payout of €800 since August 8th, 2025. I was first informed that the payout had been successful and would be credited to my bank account in 3 days. Since nothing had happened even after several days, I contacted customer support. They said an error had occurred and my payout had to be canceled. After numerous emails back and forth, they credited the money back to my customer account, which I didn't want at all; I wanted the payout to my bank account. After several emails back and forth, they made another payout on August 14th, 2025. This was finally only officially recorded as successfully processed on August 20th, 2025. Today is now July 26th, 2025 and there is still no money in my account. Kinbet constantly puts me off with AI messages and asks for patience. But this has now been used up.

Hallo, leider muss ich eine Beschwerde über kinbet abgeben ich warte nun seit dem 08.08.2025 auf meine Auszahlung über 800€ erst wurde mir migeteilt die Auszahlung wurde erfolgreich ausbezahlt und sie würde in 3 Tagen auf meinem Bankkonto gutgeschrieben werden, da sich auch nach mehren Tagen nichts getan hat, habe ich mich an den kundensuporrt gewannt diese meinten es sei ein Fehler aufgetreten weshalb meine Auszahlung storniert werden musste, nach etlichen emails hin und her haben sie das Geld wieder auf mein kundenkonto gutgeschrieben was ich aber ja garnicht wollte sondern die Auszahlung auf mein Bankkonto. Wieder nach etlichen emails hin und her haben sie erneut eine Auszahlung vorgenommen am 14.08.2025 diese wurde schließlich auch erst am 20.08.2025offziell als erfolgreich bearbeitet hinterlegt nun haben wir heute bereits den 26.07.2025 und es befindet sich weiterhin kein Geld auf meinem Konto. Von Kinbet werde ich dauerhaft nur durch KI Nachrichten vertrösten und um Geduld gebeten. Diese ist nun aber verbraucht.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful withdrawals from this casino before?

Have you selected the same payment method for your withdrawal as you have previously used for deposits?

Have you passed the full KYC verification?

Did you accumulate your winnings with or without a bonus?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

The winnings were made without a bonus. I didn't verify my identity, and I was never asked about it. This is my first withdrawal. The winnings were made through casino slots. They claimed the money had already been transferred, but no money had been received 6 days ago.

Der Gewinn wurde ohne Bonus erzielt ich habe mich nicht verifiziert danach wurde auch nie gefragt, es ist meine erst Auszahlung, der Gewinn war über Casino slots erzielt sie haben behauptet das Geld wurde. Bereits überwiesen 6 Tage her kein Geld Eingang

Please forward me all the communication between you and the casino customer support regarding the payout of your winnings at veronika.f@casino.guru. Alternatively, you may post screenshots here. Thank you for your cooperation.

I have sent them everything by email, unfortunately kinbet simply does not pay out the money, no matter what emails I send them, I have now even given them a new bank account, again in vain

Ich habe ihnen per Email alles geschickt bockt, leider zahlt kinbet einfach nicht das Geld aus, egal was ich ihnen für E-Mails sende habe nun sogar eine neue Bankverbindung angegeben wieder vergebens

Hello Bockandy,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you very much, Bockandy, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear KinBet Casino, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear Bockandy,

Thank you for reaching out and sharing your concerns regarding your payout. We understand your frustration with the delays you have experienced.

We have reviewed your case and can confirm that your withdrawal was processed on our end. Unfortunately, the transaction was repeatedly rejected by your bank. Please be aware that not all banks accept transfers from online casinos, and it's advisable to check your financial institution's policy regarding these types of transactions. In such cases, we typically recommend alternative withdrawal methods, such as an e-wallet.

The funds were returned to your account and were available for withdrawal via an alternative method. However, our records show that the returned amount has since been played.

We understand this may be disappointing news, but we are always here to help with any future questions you may have.

Best regards,

The Kinbet Team

Thank you, Kinbet Team!

Dear player, can you confirm that you have played your funds?

Dear Bockandy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Pavel
Casino.Guru