KinBet Casino - O levantamento dos prémios dos jogadores está atrasado.

Hello,

I won over €100,000 at KINBET Casino on April 20, 2026.

Due to my VIP level, I can withdraw €1500 daily.

Payouts:

April 20, 2026: €1500 - not processed as of today, April 28, 2026

April 21, 2026 €1500 to date April 28, 2026 not processed

22.4.2026 €1500 processed on the same day

On April 22nd, I was asked to upload documents. I uploaded all the requested documents, which were accepted shortly thereafter. Shortly thereafter, I received the payment for April 22nd, 2026.

Unfortunately, I was unable to request any further withdrawals from that point on, as withdrawals were blocked. From that point on, a message also appeared under "Verification" stating that I should verify my account and upload the "documents below".

Unfortunately, no documents are visible there.

My question:

Why are my first two withdrawals not being processed?

Why should I verify myself again, and above all, with which documents? If none are visible.

The live chat and the VIP manager haven't been able to help me so far!!!

I still have €100,000 in my account and honestly, I'm afraid I'll never see the winnings!!!

Withdrawals in the past have always gone smoothly.

I will provide screenshots of the facts.

Hallo,

ich habe im KINBET Casino am 20.4.2026 über 100000€ gewonnen.

Aufgrund meines VIP Levels kann ich täglich 1500€ auszahlen.

Auszahlungen:

20.4.2026 1500€ bis heute 28.04.2026 nicht bearbeitet

21.4.2026 1500€ bis heute 28.04.2026 nicht bearbeitet

22.4.2026 1500€ am gleichen Tag bearbeitet

am 22.04 wurde ich aufgefordert Dokumente hochzuladen. Ich habe alle geforderten Dokumente hochgeladen, die auch kurz darauf akzeptiert wurden. Kurz darauf wurde mir auch die Auszahlung vom 22.04. 2026 überwiesen.

Leider konnte ich ab diesem Zeitpunkt keine weitere Auszahlung mehr beantragen, da die Auszahlungen gesperrt sind. Ab diesem Zeitpunkt erschien auch unter dem Punkt „ Verifizierung" das ich mein Konto verifizieren soll und „ untenstehende Dokumente" hochladen soll.

Leider sind dort keine Dokumente ersichtlich.

Meine Frage:

Warum werden meine ersten 2 Auszahlungen nicht bearbeitet??

Warum soll ich mich erneut verifizieren und vor allen Dingen mit welchen Dokumenten?? Wenn keine ersichtlich sind.

Der Livechat und der VIP Manager konnten mir bis jetzt nicht weiterhelfen!!!

Ich habe noch 100000€ auf meinem Account und ehrlich gesagt habe ich Angst den Gewinn nie zu sehen!!!

Auszahlungen in der Vergangenheit haben immer reibungslos funktioniert.

Screenshots über den Sachverhalt stelle ich zur Verfügung.

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Dear Kasipp1978,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Kasipp1978,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla