King's Chip Casino - A retirada do jogador foi adiada.

I wait from 29.6 τto accept my withdrawl please help me .

Hello, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with King's Chip Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Yes i have verify my account i had not active bonus and noo it is my first withdrawal request

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Just send you the email with screenshots of the chat in this casino

Hello Stavros1404,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

So should I expect a new update?

Οποτε περιμενω νεα ενημερωση;

Thank you very much, Stavros1404, for your cooperation. I will now transfer your complaint to my colleague Attila (Attila.g@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of King's Chip Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Sincerely,

Katarina

Hello Stavros1404,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear King's Chip Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

I don't understand what you mean. I have sent all the necessary supporting documents as well as photos from my conversation with the casino..what is the next move I should make?

Δεν καταλαβαινω τι θελετε να πειτε εχω στειλει ολα τα απαραιτητα δικαιολογητικα οπως και φωτογραφιες απο την συνομιλια μου με το καζινο ..ποια ειναι η επομενη κινηση που πρεπει να κανω;

Hello Stavros1404,

I have reached out to the casino’s representatives. Hopefully, they will respond soon so that we can work toward a successful resolution of this issue.

Best regards,

Attila G.

So I'm waiting for a new update?

Οποτε περιμενω εκ νεου νεα ενημερωση;

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

So will I lose my money?

Δηλαδη θα χασω τα λεφτα μου;

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Attila Gorkij