KingdomCasino.io - A conta do jogador foi encerrada após solicitação de retirada.

Kingdomcasino8.io blocked my account after a withdrawal request of €1000. When I asked why on the support chat I was told to email the support line as my account and been "updated". The rejection of my withdrawal request was explained as "explanation to follow" and provided nothing else. I have read multiple horror stories online and have now lost €1000 and my account is blocked for no reason. This has caused me great distress and I am very upset.

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with KingdomCasino.io. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

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Good morning, my account was verified after a very long process of over a week on all accounts. I was also playing slots, didn't really play table games at all. My winnings were accumulated without an active bonus. The casino have responded with an email stating they will refund my deposits of €680, which if I receive I will happily leave at. They said it will be in my account within 14 days, or I will have to take this further as they didn't give a reason even when I complained. They just said I breached their Ts and Cs but didn't specify why, which I feel is very suspicious.

Thank you very much for your reply. Please specify the exact date when your account was blocked.

Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Dear Aelliott94188,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru