KingdomCasino.io - A conta do jogador foi encerrada após a vitória.

On August 24, 2025, I won €10,500 on Kingdomcasino

When I attempted to withdraw my winnings, I was informed—according to the terms and conditions—that this was not possible in one transaction. I was advised instead to withdraw €1,000 per day with a maximum of €2,000 per week.

After a swift account verification, I submitted withdrawal requests of €1,000 on August 26 and 27, and again on September 1 and 2.

On September 5, 2025, three of these requests were rejected, but the one from August 26 was approved. I even received written confirmation by email that the funds were being processed and on their way to me.

Now, 14 days later, my account has been blocked without any reason or explanation, and I am no longer able to get in touch with the casino.

I hold written confirmation that my withdrawal was approved and multiple confirmations that I did not play with bonuses and that my winnings were fully valid. Despite this, my money has not been paid out, and I have been denied access to my account.

This situation is unacceptable. I kindly ask for your urgent assistance, even though at this point my hope is limited.

Sincerely,

Tommie

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with KingdomCasino.io.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you contacted support via email at support@kingdomcasino.io? With what result?
• Could you please share a screenshot of what happens when you attempt to contact live chat? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Tomas,

Thank you for your Quick Response

See awnsers below:

* 11th August 2025 till 9 september 2025

* Only Games of Olympus Super Scatter

* No and I have proof of that ☺️

* yes several times, and one of the e-mails I already attached. They Continuely Saïd there was a delay, last reply was that my account was blocked and with due a breach of the terms and conditions

* I cant access the live chat any more..

I Will send all the attachments by e-mail!

kind regards

Tommie

*

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru), who will be at your service. However, I would like to warn you that it seems to be a common practice of KingdomCasino.io to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear KingdomCasino.io, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino Safety Index. I understand this isn't a satisfactory solution to your issue. However, the change in the Safety Index caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help. Best regards, Pavel K Casino Guru Team