Kingmaker Casino - O jogador está enfrentando atrasos na retirada.

I’m trying to withdraw for 6 days. Support keeps telling me to clear cache and cookies, try different browser, lower the amount , change the method i did all of them nothing changes. I would appreciate it if you can help me solve this problem.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

I have scheduled a follow-up for 6 days from now to check on the status of your withdrawal. Please notify us if your withdrawal is processed before then.

Thank you in advance for your patience and understanding.

Best regards,

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

The problem is i can’t create withdrawal request

Account is under review now 😀

They closed the account lol what a scam site

Can you at least ask them what is the reason for closing account. I didn’t use any bonus on site i was only sports betting and like i said they didn’t even ask for kyc

Hello,

Thank you for your messages and patience. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you only engaged in sports betting?  
• How long have you been a player at this casino, please?
• Have you received a formal explanation regarding the closure of your account? If so, would you be willing to share a screenshot of the casino's justification for this action in this thread?

Looking forward to your reply,  

Katarina

Yes only sports betting.

2-4 week

No i didn’t receive anything

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

I forgot to tell you that i send the mail

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear kaxw01,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina