Kingmaker Casino - O levantamento dos prémios dos jogadores está atrasado.

Good morning, I have 3 active withdrawals on the Kingmaker site of €500 each and another €3,400 to withdraw, all won with my balance without bonuses.

2 weeks ago I made a withdrawal of €200 sent after 2 days. Now with these amounts 5 days have passed and still nothing, what can I do?

Buongiorno, ho 3 prelievi attivi sul sito Kingmaker da 500€ l’uno e altri 3400€ da prelevare tutti vinti con il mio saldo senza bonus.

2 settimane fa avevo fatto un prelievo da 200€ mandati dopo 2 giorni.. ora con queste cifre sono passati 5 giorni e ancora nulla, cosa posso fare?

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Dear GianlucaElvi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear GianlucaElvi,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good morning, the first €1500 have arrived now I have another €1000 active for 9 days I'm still there nothing

Buongiorno, i primi 1500€ sono arrivati ora ne ho altri 1000€ attivi da 9 giorni sono lì ancora nulla

Dear GianlucaElvi,

Thank you for the update.

To clarify the current situation, could you please confirm the following:

• On which exact date was the remaining €1,000 withdrawal requested?
• Is this withdrawal currently marked as pending or approved in your account?
• Has the casino requested any additional verification or provided any reason for the delay?

Thank you for your cooperation.

Kind regards,

Karla

Dear GianlucaElvi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru