Kingmaker Casino - O pagamento do jogador foi atrasado.

Hello and thank you in advance. I deposited a total of approximately €1,250. I have three outstanding withdrawals: €499 from March 20th, €500 from March 27th, and €490 from March 28th.

Two payments have already been made, including one from March 22nd - one that was submitted later than the one from March 20th.

Kingmaker acts completely arbitrarily and simply doesn't process the larger payout from March 20th. I'm concerned that all three payouts won't be processed. So I assume the previous payouts were intended to entice me to cancel other payouts and lose my account balance. It currently stands at €800.00, which I can't withdraw due to a maximum of three requests. I was able to determine that processing times are being exaggerated based on the two successful payouts – one, as mentioned, was requested later. The payout was about 5-6 days ago. Nothing else happened during the time since the payout from March 20th. The processing time for this payout was only one day. So you can see that payouts are deliberately left undone.

Payment method always VISA

KYC not required

In summary:

20.3. 499.00 open

27.3.500.00 open

March 28th 490.00 open

Account balance 800.00

Greetings and thanks!

Hallo und Danke vorab. Ich habe insgesamt ca. 1250eur eingezahlt. Ich habe 3 offene Auszahlungen - 499eur vom 20.03. , sowie 500,00 vom 27.3. - und 490,00 vom 28.3.

Ausgezahlt wurden bereits 2 Auszahlungen darunter eine vom 22.3. - also eine die später eingereicht wurde als dle vom 20.3.

Kingmaker handelt völlig willkürlich und bearbeitet die grössere Auszahlung vom 20.3. Einfach nicht. Die Sorge dass alle 3 nicht weiter bearbeitet werden ist da. So nehme ich an, dass die vorherigen Auszahlungen, zum locken war, andere Auszahlungen zu stornieren und mein Kontlstand zu verspielen. Dieser beträgt aktuell 800,00eur, den ich aufgrund maximal 3 Anträgen nicht auszahlen lassen kann. Dass Bearbeitungszeiten hier vorgeschoben werden, konnte ich an den 2 erfolgreichen Auszahlungen festmachen - eine ist wie gesagt später beantragt worden. Die Auszahlung ist ca. 5-6 Tage her. In der Zeit passierte nichts mehr der Auszahlung vom 20.3. Die Bearbeitungszeit für diese Auszahlung lag bei nur einem Tag. Man sieht also, dass Auszahlungen bewusst liegen gelassen werden.

Zahlart immer VISA

KYC nicht erforderlich

Zusammengefasst:

20.3. 499,00 offen

27.3.500,00 offen

28.3. 490,00 offen

Kontostand 800,00

Grüsse und Danke!

Dear Kamako,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello, please delete my complaint and also my account.

Thank you

Hallo bitte löschen Sie meine Beschwerde und auch mein Konto.

Vielen Dank

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.

Additionally, your account will be now closed.