Kometa Casino - O jogador está enfrentando problemas de retirada.

Dear deondrekohler,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kometa Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Since when are you attempting to withdraw your winnings? When was your verification approved?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Dear customer,

As we can see from the information in the system, the funds have been delivered to you.

In case you still have any questions that need to be clarified, please reply to the message that was sent to you by e-mail.

Best regards, team Kometa Casino.

Thanks to Kometa Casino representative for your reply.

Dear deondrekohler,

Could you please confirm you received your funds already?

Please let me know.

Dear deondrekohler,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.