Lamabet Casino - O jogador atrasou os depósitos em sua conta do cassino.

Good morning

On December 3, 2025, just after midnight, I made some deposits at the casino in question, LAMABET. I should point out that I've already contacted them and am awaiting a response, which I don't think will be forthcoming (their website's rules state that complaints must be made within 3 days). I deposited €380, broken down as follows: a €30 top-up, a €100 top-up, and five €50 top-ups. However, after checking my bank account, I noticed that there are two other €50 deposits (€100 total) that have never been cashed out and are not present in my account history. During my deposits, some were declined, while others are still pending. I honestly don't know the reasons; I suspect it's a connection issue between the bank and the site. However, they are still recorded in my history. These infamous €100 deposits only appear in my bank account and have been debited. I've now written some clarifications regarding the casino, and whether it's possible to get them back. They weren't initially credited because I didn't use them. I'm waiting for your help. I've attached screenshots of my gaming account history and home banking.

My registration address on the site is m*****@*******.it

Buongiorno

In data 03/12/2025 appena dopo la mezzanotte ho effettuato dei depositi presso il casino In questione LAMABET. Premetto che ho già scritto a loro e sto aspettando risposta, che credo non arriverà in maniera celere (sul loro sito nel regolamento c'è scritto che il reclamo è da fare entro 3 giorni). Ho depositato una cifra pari a 380€ così divisa: una ricarica da 30€ una ricarica da 100€ e 5 ricariche da 50€. Facendo però un controllo sul mio conto corrente bancario, noto che ci sono altri due depositi da 50€ (100totali) mai riscossi e non presenti sulla cronologia del conto gioco. Durante i miei depositi, alcuni sono stati rifiutati, altri invece sono tuttora in attesa. Non conosco le motivazioni sinceramente, presumo forse per una questione di linea e connessione tra banca e sito. Ma sono comunque regolarmente segnati nella cronologia. Questi famosi 100 euro compaiono solo sul mio conto corrente e son stati addebitati. Ora io ho scritto delucidazioni in merito al casino, e se fosse possibile riceverli indietro. Visto che inizialmente non sono stati accreditati non avendone usufruito. Attendo un vostro aiuto in merito. Allego screen cronologia contogioco è screen home banking.

Il mio indirizzo di registrazione al sito è m*****@*******.it

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Dear Pilerio,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Katarina