Lazybar Casino - O pagamento do jogador foi atrasado.

My withdrawal request is pending and every time I go to chat they give me different answers and the stipulated deadlines have passed

Tenho o meu pedido de levantamento pendente e sempre que vou a chat dão respostas diferentes e já passaram os prazos estipulados

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

They refused the withdrawal and only now are they asking for a document to prove my IBAN, this clearly should have been asked for before, it doesn't make sense to go through this for a week, now of course it's taking them more days to check the document

Eles recusaram o levantamento e só agora pedem um documento para comprovar o meu IBAN, isto claramente devia ser pedido antes, não faz sentido andar à 1 semana nisto, agora claro demoram mais dias a verificar o documento

They keep giving vague answers and the result of the document check doesn't appear!

Continuam com respostas vagas e o resultado da verificação do documento não aparece!

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I still haven't received the survey, they keep asking about the same documents and a process that could have taken a day has now taken two weeks.

I ask for the withdrawal... They cancel and ask for another document, and so on and so forth.

Clearly the casino doesn't want to approve the withdrawal and is waiting for me to spend the balance or they'd just ask for all the documents at once

Ainda não recebi o levantamento, continuam a questionar pelos mesmos documentos e um processo que poderia demorar 1 dia já vai em duas semanas.

Peço o levantamento... Cancelam e pedem um documento e assim repetidamente.

Claramente o casino não quer aprovar o levantamento e está à espera que gaste o saldo ou pediriam logo todos os documentos de uma vez

I sent my bank statement, as requested, showing the deposit I was asked to make and it was rejected because they claim I sent a forged document.

I called my bank on purpose to request this document and it was sent by e-mail and now I'm accused of falsifying the document? This is a disgrace, help me with my withdrawal please

Enviei como solicitado o extrato do meu banco que surge o depósito que me solicitaram e foi rejeitado porque estão a alegar que enviei o documento falsificado.

Eu liguei para o meu banco propositadamente para solicitar este documento e ele foi enviado por e-mail e agora sou acusado de falsificar o documento? Isto é uma vergonha, ajudem-me com o meu levantamento por favor

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the verification? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I've never been able to make a withdrawal and it's only real balance winnings. I'll forward the emails to the casino.

Nunca consegui efetuar um levantamento e são apenas ganhos de saldo real. Vou reencaminhar os e-mails com o casino.

Dear player, have you been able to successfully verify the document, or not? What exactly does the casino claim is wrong with it?

Do you have any updates from the casino since then?

Supposedly they've checked everything and processed the withdrawal, let's see if I get it this time

Supostamente já verificaram tudo e já processaram o levantamento, vamos ver se vou receber desta vez

Dear player, kindly update us on any further developments.

After waiting 3 days with the approved withdrawal, they canceled my withdrawal, I contacted the casino and the justification was: that the withdrawal request was made on the 21st and the documents were validated on the 22nd.

I made a new withdrawal request, let's see what the reason is for the next cancellation, because they just want to cancel and clearly don't want to pay

Após aguardar 3 dias com o levantamento aprovado, cancelam o meu levantamento, entro em contacto com o casino e a justificação foi: que o pedido de levantamento foi feito no dia 21 e os documentos do ficaram validados no dia 22.

Efetuei um novo pedido de levantamento, vamos ver qual vai ser a razão do próximo cancelamento, porque só querem cancelar e não querem pagar claramente

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Benficawinner1904,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Lazybar Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

They've canceled the withdrawal again, now asking for the document that was validated in my registration, my ID card, it's a real shame

Voltaram a cancelar o levantamento, agora a solicitar o documento que foi validado no meu registo, o meu documento de identificação, é mesmo uma vergonha

Dear Benficawinner1904,

We would like to inform you that, after receiving the required documentation, your withdrawal was processed on 2025-09-27 at 16:30:12 UTC. Please note that it may take up to 5 business days for the funds to be credited to your bank account.

Thank you for your cooperation and patience.

Best regards,

Lazybar Casino

Dear Benficawinner1904,

At this stage, it should just be a matter of time before the payment reaches you.

I will keep this complaint open until I receive your confirmation of a successful withdrawal.

Kindly let me know as soon as the payment has been received.

Best regards,

Attila G.

Dear Benficawinner1904,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Benficawinner1904,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila