Legiano Casino - As retiradas dos jogadores foram canceladas repetidamente.

I have submitted a withdrawal request 8 times. 4 direct to my credit card and 4 direct to my bank account.

It gets canceled every time ans when I ask to specifics as to why it was canceled I get a generic answer saying my bank rejected it.

I've contacted my bank and it's not the case.

I also asked about needing to verify my account and they've said I don't need to and would only need to if there was an issue with withdrawal banking info not matching my account info on legiano.

I have emailed asking for help and gone onto the live chat so many times and I'm not getting any help.

Dear KikiH87,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Have you made any successful payouts from the casino in the past?
• Could you please share with me your communication with the casino trying to resolve the issue and include the casino's responses? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hi Tomas

I know there are other withdrawal methods but they are crypto currency which I don't do.

I have had no payouts so far.

I don't have any of the chat transcripts but will get the email and post it here.

Thanks

Here is the email I sent them. I included a screenshot showing and information I supplied which was

1. My bank account number

2. My banks swift code

3. My bank name

4. Another code they asked for

In this email you can see i didn't tell them my name or username or anything

Here is their reply.

I find it interesting that they said this without even asking for my account information so it seems like this is an automatic email.

They won't tell me exactly what was wrong an my bank has not received anything for them to "reject"

I have replied 5 times now and no reply from them

Thank you very much, KikiH87, for providing the necessary information. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello KikiH87,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. I would also like to invite the Legiano Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain to us what happened? What is the issue with the player's bank? Alternatively, can you give us some guidance on how to proceed?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear KikiH87,

we are extending the timer again, as we want to explore some other ways to establish contact with the casino. If there are any new developments on the matter, please keep us updated.

Dear all

Thank you for the patience.

Kindly be informed that customer withdrawal is getting canceled by the payment provider , we would kindly ask him to use another method to withdrawal.

Best Regards

Legiano Team

Dear parties,

are you both able to provide us with a screenshot documenting the payment rejection?

Dear KikiH87,

Have you received any other responses from your bank? Also, I fully understand it might not be your preferred option, but a crypto withdrawal might be the only one at this point.

I have contacted my bank and they have received NO requests to deposit.

I have filled in the correct information as per what codes both Legiano and MY bank require. The fault is at Legianos end.

What would be good is to see some screenshot like you suggested.

I don't have crypto and don't understand it

Dear Martin

Thank you for your patience.

Kindly be informed that we had send you evidence that customer withdrawal is getting canceled by the payment provider, we would kindly ask the customer to use another method to withdrawal available in her withdrawal menu.

We hope this clarify the situation for you.

Best Regards

Legiano Team

Dear parties,

I can confirm casino has sent us an email with evidence of the payment being rejected by the provider.

Dear KikiH87,

are you able to contact your bank again? Unfortunately, certain payment providers do not accept money from gambling. Also, are there any other non-crypto methods available to you?

Dear casino representative,

thank you for your response, I have sent you a follow-up email. Also, are you able to offer KikiH87 a withdrawal option that doesn't involve crypto?

Can you email me the screenshot to show my bank?

Dear KikiH87,

sorry for the late reply in the thread, I have sent you an email.

Dear KikiH87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martin
Casino.Guru