Legiano Casino - O jogador acredita que o seu pagamento foi atrasado.

Hello, I made my first withdrawal on June 30, 2025 and I can only have €500 a day and a maximum of three withdrawals in process. At the moment I have €1500 in process and €7000 left that I would like to withdraw, but since June 30, 2025 no withdrawal has been processed and I am still waiting.

Hallo ich habe am 30.06.2025 meine erste auszahlung betätigt und kann täglich nur 500€ und maximal 3 auszahlungen in bearbeitung haben momentan habe ich 1500€ in bearbeitung und 7000€ noch drauf die auch auszahlen möchte, aber seit dem 30.06.2025 wurde keine auszahlung bearbeitet und ich warte immernoch

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I have not received any money yet and the payouts are still on status Pending

Nein ich habe noch kein geld erhalten und die auszahlungen sind immernoch auf Status Unbearbeitet

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Could you please specify the bonus you used?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I have never withdrawn, I am new to the site, I deposited via the FunID app, I successfully passed my KYC on the app and the Legiano support said that if you have done the KYC there then you don't need to do it again on our site, I deposited via the FunID app and received a €90 bonus, with that I made €9000 and fulfilled the bonus conditions and the €9000 was credited to me as real credit

Ich habe noch nie ausgezahlt ich bin neu auf der Seite, ich habe über die App FunID eingezahlt auf der app habe ich meine KYC erfolgreich bestanden und der support von legiano sagte, wenn sie dort die KYC gemacht haben dann brauchen Sie bei uns auf der Seite keine mehr zu machen, ich habe über die FunID app eingezahlt und habe einen 90€ bonus erhalten, damit habe ich 9000€ gemacht und die bonusbedingungen erfüllt und die 9000€ wurden mir als Echt Guthaben angerechnet

I wrote to the casino today and they told me that they would forward it to the finance department but every time it is the same and nothing happens.

I have €1,500 in payout status Unprocessed and €7,000 still on the page that I would like to pay out afterwards.

I have sent you everything by email

Ich habe heute noch dem casino geschrieben und die haben zu mir geschrieben das sie es an die finanzabteilung weiterleiten aber jedesmal ist es das gleiche und es passiert nichts,

ich habe 1500€ in auszahlung Status Unbearbeitet und 7000€ noch auf der Seite drauf die ich auch danach auszahlen möchte.

ich habe Ihnen alles per E-Mail geschickt

Dear player, could you please let me know if you are having any issues with your FunID account?

Have you received any part of the money yet? If yes, have you requested any new withdrawals after that?

Could you please send me a screenshot of your withdrawal requests?

If the delays continue, have you considered requesting a withdrawal using a different payment method?

Legiano Casino has approved and paid out two withdrawals after 16 days, which have also arrived in my account. I now have three withdrawals in process that have not yet been paid out on the Legiano website.

I was able to withdraw €1,000 via FunID; it worked straight away, but I've also had €500 pending for four days, which hasn't been processed either.

Legiano casino hat nach 16 tagen 2 auszahlungen genehmigt und ausgezahlt die sind auch auf meinem konto angekommen, ich habe jetzt wieder 3 auszahlungen in bearbeitung die noch nicht ausgezahlt wurden auf der Seite Legiano,

über FunID konnte ich 1000€ auszahlen da hat es sofort geklappt, aber da habe ich auch jetzt 500€ in bearbeitung seit 4 tagen was auch nicht bearbeitet wird.

Although I successfully completed the KYC on the FunID app at the beginning, they now want transaction histories from 12 months and a picture of me and a monitor in the background with the page on it.

They want to completely fool me

Obwohl ich auf der FunID app die KYC am anfang erfolgreich absolviert habe wollen die jetzt transaktionsverläufe von 12 Monate und ein bild von mir und im hintergrund einen Monitor wo die seite darauf zu sehen ist.

Die wollen mich komplett verarschen

Legiano casino wants that now too. I did the KYC right at the beginning and passed it. I was able to withdraw twice. It took 16 days. Now they want another KYC where I hold my ID next to my face and the Legiano website is displayed in the background on my monitor. Who knows what they do with the documents? This is not a normal KYC check, especially twice.

Legiano casino will das auch jetzt, ich hab ganz am anfang kYC durchgeführt und bestanden konnte auszahlen 2 mal das hat 16 tage gedauert, jetzt wollen die nocheinmal eine KYC wo ich meinen ausweist neben meinen gesicht halte und im hintergrund auf meinem monitor die Seite legiano zu sehen ist, wer weiß was die mit den dokumenten machen das ist keine normale KYC prüfung vorallem 2 mal

Legiano has accepted my 2nd KYC and has paid out one of my 3 pending withdrawals, 2 are still in process

Legiano hat meine 2te kyc akzeptiert und hat von meinen 3 in bearbeitung stehenden auszahlungen , eine davon ausgezahlt 2 sind immernoch in bearbeitung

Dear player, how much have you successfully withdrawn so far?

How many withdrawals do you currently have pending, and what are their amounts?

How much do you still want to withdraw in total?

Legiano has approved and paid out one of the 3 unprocessed withdrawals today. Now 2 are in process and I am requesting the 3rd withdrawal right away. I don't understand why they don't approve all 3 withdrawals at once and only one always

Legiano hat heute von den 3 unbearbeiteten auszahlungen eine genehmigt und ausgezahlt jetzt sind 2 in bearbeitung und ich beantrage gleich die 3te auszahlung, ich verstehe nicht wieso die nicht gleich alle 3 auszahlungen genehmigen und nur eine immer

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Alal123,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Legiano Casino representative to join this conversation and participate in resolving this complaint.

Dear Legiano Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Dear All,

We sincerely apologize for any inconvenience this may have caused.

Please be assured that we are handling your request with the utmost priority, and our team is actively working to resolve it as quickly as possible.

We greatly appreciate your patience and understanding.

Kind regards,

Legiano Team

Dear Legiano Casino,

Could you please give us an update on the remaining withdrawals?

I'll be awaiting your reply.

My payout has still not been processed

Meine auszahlung wurde immernoch nicht bearbeitet

Dear all,

Thank you for your message.

We would like to confirm that all your withdrawal requests have been successfully processed and completed from our side.

Alal123 , please note we are working on current requests.

We appreciate your patience and understanding in this matter.

Kind regards,

Legiano Team

Dear Alal123,

Thank you for your response and the information you have provided.

Please keep us informed regarding the additional withdrawals.

I'll be awaiting your reply.

I've been waiting for 5 days now and my next payouts still haven't been processed. Legiano, I hope my payouts will be processed faster so that the case can be closed as resolved and we're all satisfied.

Ich warte jetzt wieder seit 5 tagen und meine nächsten auszahlungen wurden immernoch nicht bearbeitet, legiano ich hoffe meine auszahlungen werden schneller bearbeitet damit der fall als gelöst geschlossen werden kann und wir alle dann zufrieden sind

Of 3 withdrawal requests, one was approved

Von 3 auszahlungsanträngen wurde eins genehmigt

Dear Alal123,

Thank you for the information you have provided.

Please keep us updated regarding the additional withdrawal requests. Also, let us know if you have received any payments to your account.

I'll be awaiting your reply.

Today only one application was approved and the money arrived on my account, in an hour I can pay out another 500€ then I have 3 applications again

Heute wurde wieder nur ein antrag genehmigt und das geld kam auch auf meinem konto an , in einer stunde kann ich wieder 500€ auszahlen dann habe ich wieder 3 anträge

Dear Alal123,

Thank you for your response. How much have you withdrawn so far, and how much do you have left in your casino account?

I'll be awaiting your reply.

Dear Alal123,

Thank you for your response and the information you have provided.

Please let me know once your withdrawals arrive in your bank account.

I'll be awaiting your reply.

All payouts from the Legiano site have arrived, except for the 500€ from FUNID, but I don't know if they can help me with that too.

Alle auszahlung von der Seite legiano sind angekommen, außer die 500€ von FUNID nicht, ich weiß aber nicht ob sie mir da auch helfen können

Dear Legiano Casino,

Could you please state whether the last withdrawal of 500€ was processed?

I'll be awaiting your reply.

Dear all,

We appreciate your patience.

We would like to inform you that your last withdrawal request was successfully completed on 10.08.2025.

If you encounter any issues with FunID withdrawals, please reach out to FunID support directly.

Kind regards,

Legiano Team

Dear Alal123,

Did you manage to receive the last withdrawal of 500€? Or does the problem with FunID persist?

I'll be awaiting your response.

FunID still has €500 from me, they want me to do a second KYC like Legiano. I sent FUNID the documents, they rejected it and want the documents back. Legiano Funid, it's all the same people behind it. I don't understand why Legiano approved the second KYC documents but Funid didn't. They can see that I successfully passed the second KYC with Legiano.

FunID hat noch 500€ von mir, die wollen das ich eine 2te KYC mache wie Legiano, ich hab FUNID die Dokumente geschickt die haben es abgelehnt und wollen die dokumente wieder, legiano funid das sind alles die gleichen leute dahinter ich verstehe nicht wieso legiano die 2te kyc dokumente genehmigt aber Funid nicht, die sehen doch auch das ich bei legiano die 2te kyc erfolgreich bestanden habe

Dear Alal123,

Thank you for your response. I am afraid that the FunID payment provider falls outside our scope of competence, but I can suggest that you follow their instructions, and hopefully will pass the verification and receive your funds.

Thank you for your cooperation and confirmation. We hope that the suggestions and explanations we provided were helpful in navigating the issue. If you encounter any further difficulties with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We're always here to assist.

As you know, we do not charge for our services, nor do we accept any gratuities. However, if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru, it would be much appreciated. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan, Casino.Guru