Legiano Casino - O jogador acredita que o seu pagamento foi atrasado.

I made a withdrawal on October 21st. It's still under review, and support keeps telling me they're contacting the finance department. But still nothing.

Ho fatto prelievo il 21/10 risulta ancora in stato di verifica e l'assistenza continua a dirmi che sollecita al dipartimento finanze. Ma ancora nulla.

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Dear LauraGian,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear LauraGian,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good evening, unfortunately I haven't received anything yet. I haven't received my money. Luckily, it's "only" 180 euros.

Just verified and no payments have arrived. What do you recommend? They reply every day that they're receiving a lot of requests and are doing everything they can, and that they're sending a reminder to the finance department.

Thank you

Buonasera, purtroppo nulla ancora ricevuto. Non ho ricevuto i miei soldi. Fortunatamente sono "solo" 180 euro.

Appena verificato e nessun pagamento pervenuto. Cosa mi consigliate di fare? Ogni giorno rispondono che ci sono molte richieste e stanno facendo il possibile, che mandano sollecito al dipartimento finanziario.

Grazie

Checking now, the withdrawal was canceled and now live chat won't let me contact her anymore. How is this possible?

Verificando ora il prelievo é stato annullato e ora live chat non me la fa più contattare . Come é possibile?

Dear LauraGian, thank you for your reply. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I've already made a previous withdrawal. Good morning, the new withdrawal request is still blocked, just like the previous one, and the same number of days have passed. Regarding the previously cancelled withdrawal, I received the following reply, as shown in the attached photo.

Già effettuato prelievo precendente. Buongiorno con il nuovo prelievo richiesto é ancora bloccato come il precedente e altrettanti giorni previsti sono passati. Per il precedente annullato mi hanno risposto quanto allego in foto.

Dear LauraGian, have you contacted the casino in regards to the canceled withdrawal? if so, could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here. I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hello, following further reminders, however, after the expected days passed the day before yesterday, so November 10th, the money was credited to my account.

Thank you

Salve a seguito di ulteriori solleciti, comunque passati i giorni previsti l'altro ieri quindi 10 novembre i soldi sono stati accreditati sul mio conto.

Grazie

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear LauraGian,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila