LeoVegas Casino - Reclamação do jogador sobre bônus com termos não especificados.

They offered a Bonus of 200% with first deposit. I made deposit of 30€ and they didn't add any bonus amount in my balance.

After a claim, they said that I needed to play 20 times the bonus, which is 600€ to have the bonus of 30€ in my account. If I would know this I would never make a deposit as is not logic I spend 600€ to get 30€. Cheating promo

Dear Miguel,

Thank you for submitting your complaint. I'm really sorry to hear about your problem. Allow me to ask you a few more question before we would try to contact the casino. Did the casino specify any of the bonus condition? Have you tried to speak with them and cancel your bonus? What is your current balance at the moment? Also please, if you have any proof or conversation with the casino send it to nikolas.b@casino.guru. Looking forward to your answer.

Best regards,

Nick

Dear Miguel,

We haven't receive any answer from you yet. Please note, if you will fail to respond to us within the next 7 days, your complaint will be rejected.

We are now rejecting the complaint as the player is non-responsive.