Librabet Casino - A retirada do jogador foi adiada.

Good morning, I find myself in an uncomfortable situation at the beginning of August. I finally had some winnings playing at the Librabet and Cadoola casinos by depositing from the app with fun id (the app is theoretically safe and registered).

Winnings of 1500 euros and 1000 euros respectively.

Librabet initially paid the first withdrawal of 500 euros via international bank transfer then nothing for a month, instead nothing from the cadoola site..

I've been waiting for over a month now, so there's obviously a problem.

In the numerous messages written to customer service and to direct email I explain my situation but from both I receive the same response saying that they apologize for the delay and that they will resolve the issue as soon as possible but always without details on the timing or any further information.

What should I do??

Thanks in advance

Buongiorno mi trovo in una situazione scomoda a inizio agosto ho avuto finalmente delle vincite giocando ai casinò librabet e cadoola depositando dall'app da fun id(app in teoria sicura e registrata )

Vincite di rispettivamente 1500 euro e 1000 euro .

Librabet ha inizialmente pagato il primo prelievo da 500 euro tramite bonifico bancario internazionale poi più niente per un mese ,invece nulla dal sito cadoola ..

Ormai attendo da più di un mese evidentemente c'è un problema.

Nei numerosi messaggi scritti al servizio clienti e alla mail diretta spiego la mia situazione ma da entrambi ricevo la stessa risposta dicendo che si scusano per il ritardo e che risolveranno al più presto ma sempre senza dettagli sulle tempistiche o qualche informazione in più .

Cosa devo fare ??

Grazie in anticipo

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of your pending withdrawal request and your recent exchange with casino support discussing the delay? Send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Dear Andredhjo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru