LiraSpin Casino - O jogador acredita que o seu pagamento foi atrasado.

Withdrawals are being canceled / Payment provider not named. Description: I have requested multiple withdrawals from LiraSpin via bank transfer. Previous, significantly larger withdrawals were processed without any problems, but the most recent requests have been canceled or have not yet arrived in my account. I have received no response to my inquiries regarding the payment provider or transaction reference. I request a clear explanation of which payment provider was used for the withdrawal and why it is currently not being processed. All previous withdrawals were processed correctly, so this behavior seems unusual and inexplicable. I have documented all communication and supporting evidence.

Auszahlungen werden storniert / Zahlungsdienstleister wird nicht genannt Beschreibung: Ich habe mehrfach Auszahlungen bei LiraSpin über Banküberweisung beantragt. Frühere, deutlich höhere Auszahlungen wurden problemlos ausgezahlt, aber bei den letzten Anträgen wurden die Überweisungen storniert bzw. kamen bis heute nicht auf meinem Konto an. Auf meine Nachfrage nach dem Zahlungsdienstleister oder der Transaktionsreferenz habe ich bisher keine Antwort erhalten. Ich bitte um eine klare Erklärung, über welchen Zahlungsdienstleister die Auszahlung abgewickelt wurde und warum diese aktuell nicht durchgeführt wird. Alle bisherigen Auszahlungen wurden korrekt bearbeitet, daher erscheint das Verhalten ungewöhnlich und nicht nachvollziehbar. Ich habe die gesamte Kommunikation und Nachweise dokumentiert.

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Dear Winkers,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Winkers,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Winkers,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru